Autonomous Vehicle Tech Support Specialist — Onsite in Austin

WME Express; Austin (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Benefits Available

Job summary

WME Express is seeking a Technical Support Specialist to help keep autonomous vehicles operating safely in Austin. This onsite role supports self-driving systems and requires troubleshooting vehicle and computer issues.

Responsibilities include using Unix/Linux commands, reporting issues via Slack and Jira, checking charging/startup/shutdown, inspecting cables, moving vehicles in the garage, and communicating problems to engineering teams.

Qualifications

• Minimum 1 year of technical support experience.
• Hands-on Unix/Linux command line experience.
• Experience with Slack and ticketing systems.
• Basic computer and troubleshooting skills.
• Valid driver’s license held for 3+ years.
• Ability to lift up to 50 lbs.
• Must work onsite in Austin, TX.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Troubleshoot vehicle and computer system issues.
• Use Unix/Linux commands to check system problems.
• Report and track issues using Slack and Jira.
• Check vehicle charging, startup, and shutdown procedures.
• Inspect cables and basic vehicle equipment.
• Move vehicles around the garage.
• Communicate problems to engineering teams.

Skills

Unix/Linux command line

Technical support

Troubleshooting

Effective communication

Tools

Slack

Jira

Job description

WME Express is seeking a Technical Support Specialist to help keep autonomous vehicles operating safely in Austin. This onsite role supports self-driving systems and requires troubleshooting vehicle and computer issues.

Responsibilities include using Unix/Linux commands, reporting issues via Slack and Jira, checking charging/startup/shutdown, inspecting cables, moving vehicles in the garage, and communicating problems to engineering teams.