Autonomous Vehicle Support Engineer — Travel-Ready & Hands-On

Bastian Automation; Georgetown (KY); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan with company</n

Vacation / Holiday Pay

Paid Volunteer time off

Tuition Reimbursement

Professional Associations, Conferences

Company Meetings & Events

Job summary

Bastian Automation in Georgetown, KY is seeking an AV Support Specialist to maintain and support Autonomous Vehicle systems across their lifecycle. The role requires troubleshooting, software, networking, electrical, mechanical, and hydraulic knowledge, with regular collaboration across customers, engineering, field service, and project management.

Travel up to 50% is required for deployments, training, and on-site support.

Qualifications

• Must be eligible to work in the USA long term without sponsorship.
• Minimum of 3 years’ work experience in Robotics, Mechatronics, Industrial Automation, IT, or related field.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication abilities.
• Ability to travel up to 50%, including occasional international travel.

Responsibilities

• Provide remote and on-site technical support for AV systems and related automation technologies.
• Troubleshoot vehicle navigation, mapping, localization, and traffic management issues.
• Diagnose and resolve software, hardware, networking, safety scanner, electro-mechanical, and system integration problems.
• Analyze system logs, diagnostics, and performance data to identify root causes and implement corrective actions.
• Configure, maintain, and troubleshoot fleet management software, vehicle parameters, and system settings.
• Support PLC interfaces, I/O communications, and third-party equipment integrations.
• Troubleshoot industrial wireless networks, access points, radio systems, and communication infrastructure.
• Travel to customer sites for troubleshooting, commissioning, training, and support activities.
• Accurately document all customer issues, troubleshooting activities, corrective actions, and resolutions within Zendesk.

Skills

Troubleshooting

Analytical thinking

Communication

Independent work

Customer service

Travel readiness

Tools

Oscilloscopes

Voltmeter

PLC Troubleshooting

Job description

Bastian Automation in Georgetown, KY is seeking an AV Support Specialist to maintain and support Autonomous Vehicle systems across their lifecycle. The role requires troubleshooting, software, networking, electrical, mechanical, and hydraulic knowledge, with regular collaboration across customers, engineering, field service, and project management.

Travel up to 50% is required for deployments, training, and on-site support.