Autonomous Robotics Field Engineer (Travel & On-Site)

Cyngn Inc.; Mountain View (CA); Hybrid; USD 90,000 - 108,000; Full time

Benefits offered by this job

Health benefits

401(k)

Flexible vacation policy

Remote or hybrid work opportunities

Sabbatical after 5 years

Daily lunches

Job summary

Cyngn Inc., based in Mountain View, CA, is seeking a Field Services Engineer to support production deployments of autonomous mobile robots. The role requires frequent travel to customer sites to install, repair, upgrade, and calibrate deployed robotic systems in real-world facilities.

You'll diagnose field issues, perform root cause analysis, deploy software updates with engineering teams, and service hardware components.

Qualifications

• 2+ years in a technical field service, robotics, or hardware support role.
• Ability and willingness to travel regularly (30–50% anticipated).
• Proficiency with Linux terminal, remote troubleshooting, and basic shell scripting.
• Strong hands-on skills with mechanical/electrical components and system-level debugging.
• Excellent communication and customer service skills.
• Ability to lift up to 80 lbs and work in industrial or warehouse environments.
• Capable of interpreting schematics, wiring diagrams, and engineering documentation.

Responsibilities

• Travel to customer locations to perform installation, repair, upgrades, and calibration of production robotic systems.
• Conduct field-based diagnostics, perform root cause analysis, and execute corrective actions to maintain uptime.
• Collaborate with Engineering Services and Engineering teams to deploy software updates, log issues, and provide feedback from the field.
• Replace and configure hardware components, sensors, and subsystems as needed.
• Execute configuration and parameter changes, including network and system settings on deployed robots.
• Interface directly with customer teams to provide status updates, answer technical questions, and ensure customer satisfaction.
• Maintain logs of service activity, diagnostics data, and configuration changes in a structured and reliable format.
• Support initial site bring-up and commissioning efforts for new deployments.
• Assist with documentation development and service procedure refinement.
• Support weekend and after-hours troubleshooting on an on-call rotation basis.

Skills

Field service

Robotics

Travel readiness

Linux

Hardware debugging

Customer service

Physical strength

Schematics interpretation

Tools

Python

ROS

Jira

Confluence

Job description

Cyngn Inc., based in Mountain View, CA, is seeking a Field Services Engineer to support production deployments of autonomous mobile robots. The role requires frequent travel to customer sites to install, repair, upgrade, and calibrate deployed robotic systems in real-world facilities.

You'll diagnose field issues, perform root cause analysis, deploy software updates with engineering teams, and service hardware components.