Autonomous Maritime Mission Operations Lead

Saronic Technologies; Austin (TX); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Time Off

Parental Leave

Competitive Salary

Retirement Plan

Stock Options

Life and Disability Insurance

Pet Insurance

Free lunch and snacks

Job summary

Saronic Technologies is leading the way in autonomous maritime systems, delivering on-site mission support, system integration, and field testing for DoD partners across the globe. The Mission Operations Specialist will plan, execute, and supervise ASV missions while coordinating with multiple teams to ensure safe and successful outcomes.

Travel up to 80% is required, with a focus on field operations, customer training, and continuous improvement of vessel capabilities.

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
• Minimum of 3 years of experience in a field support or customer-facing technical role with complex hardware or software systems.
• Demonstrated success in project coordination and leadership in current role.
• Valid driver's license and willingness to operate company vehicles or rental cars as needed.
• Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
• Excellent interpersonal and communication skills, with the ability to effectively collaborate with team members, stakeholders, and senior management.
• Strong leadership qualities, including the ability to motivate and inspire team members.
• Job requires up to 80% travel.
• Able to certify as “fit for work” by demonstrating ability to swim and tread water, lift up to 75 lbs., and spend extended time periods on the water.

Responsibilities

• On-Site Technical Support: Provide on-site technical support and assistance to partners and customers during product integration, installation, commissioning, and ongoing operations. Troubleshoot and resolve complex technical issues related to our autonomous surface vessels, systems, and software
• System Integration: Collaborate with partners and customers to integrate our autonomous surface vessels into their existing systems and infrastructure. Ensure seamless interoperability and compatibility between our products and their operational environment. Support system-level testing and validation activities
• Customer Training and Documentation: Conduct training sessions and workshops to educate partners and customers on the operation, maintenance, and troubleshooting of our products. Develop training materials, user guides, and technical documentation to facilitate knowledge transfer and best practices
• Remote Support and Troubleshooting: Provide remote technical support to partners and customers, leveraging communication tools and remote access capabilities. Diagnose and troubleshoot issues, guide users through problem resolution, and elevate complex issues to the appropriate teams for further investigation
• Field Testing and Validation: Participate in field testing and validation activities at partner and customer locations. Collect data, assess performance, and provide feedback to the engineering and design teams. Collaborate with cross-functional teams to address any identified issues and implement necessary improvements
• Customer Relationship Management: Build strong relationships with partners and customers by delivering exceptional technical support and fostering effective communication. Understand their needs, gather feedback, and advocate for their requirements internally. Collaborate with internal and external stakeholders to define goals, objectives, and deliverables. Act as a technical liaison between partners/customers and Saronic internal teams
• Continuous Improvement: Identify opportunities for process improvements and product enhancements based on customer feedback and on-site experiences. Collaborate with internal teams to implement changes and contribute to the ongoing improvement of our products and services
• Travel Management: Coordinate travel logistics and scheduling for on-site visits. Ensure timely and efficient travel arrangements, including transportation, accommodation, and necessary equipment
• Planning: Work between internal and external stakeholders such as DoD customers, facilitating communication, managing expectations, and ensuring mission or program requirements are met. You will support the team through development of comprehensive mission plans, considering factors such as route optimization, environmental conditions, and risk mitigation to achieve desired outcomes.
• ASV Operations and Monitoring: Operate ASV operations during missions, monitoring vessel performance, sensor data, and mission progress in real time. Troubleshoot technical issues and implement contingency plans to ensure mission continuity. Maintain situational awareness of maritime environments and adjust mission parameters as needed
• Data Analysis and Reporting: Collect, analyze, and interpret data acquired during ASV missions to derive actionable insights. Generate comprehensive mission reports detailing key findings, observations, and recommendations. Provide feedback to the engineering and development teams for continuous improvement of ASV capabilities.
• Compliance and Safety: Ensure compliance with regulatory requirements, DoD policies, and industry standards related to ASV operations. Implement safety protocols and procedures to mitigate operational risks and ensure personnel safety.

Skills

Communication

Leadership

Time management

Interpersonal skills

Education

Bachelor's degree in Electrical/Mechanical Engineering or Computer Science

Job description

Saronic Technologies is leading the way in autonomous maritime systems, delivering on-site mission support, system integration, and field testing for DoD partners across the globe. The Mission Operations Specialist will plan, execute, and supervise ASV missions while coordinating with multiple teams to ensure safe and successful outcomes.

Travel up to 80% is required, with a focus on field operations, customer training, and continuous improvement of vessel capabilities.