Automovie BDC/Internet Manager

Ontario Trillium Foundation; Montgomery (AL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee & Family purchase program

Medical and Dental Insurance

401(k)

Paid Vacation

A fair and safe family-run business

Job summary

SONS Automotive Group in Montgomery, AL is seeking an Automotive Internet Director (BDC) to lead our busy sales department. This role focuses on handling online inquiries, coordinating follow-ups, and guiding customers through initial information and financing options.

You will work with a team, use our CRM daily, and contribute to process improvements. The position offers a family-run environment and comprehensive benefits.

Qualifications

• Experience managing a team.
• At least one previous role with strong customer service experience.
• Team player attitude.
• Prompt and courteous.
• Enthusiastic personality.
• Must have strong computer skills.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Answer customer calls and schedule sales appointments.
• Respond to internet, phone, and live chat inquiries using scripts and templates.
• Provide customers with initial product information and direct them to dealership resources.
• Present financing options based on customer needs.
• Follow up with leads not ready to book or who no-show.
• Participate in team and process development sessions; maintain positive relationships with teammates and management.
• Utilize CRM tracking system daily.

Skills

Team management

Customer service

Communication

Problem solving

CRM systems

Computer skills

Background check

Tools

CRM software

Job description

Automotive Internet Director

SONS Automotive Group is looking for an Internet Director (BDC) for our busy sales department. We treat each customer's needs with concern and have a loyal customer base.

SONS Automotive Group has achieved tremendous growth over the past few years.

What We Offer:

• Employee & Family purchase program
• Medical and Dental Insurance
• 401(k)
• Paid Vacation
• A fair and safe family-run business environment

Responsibilities:

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Qualifications:

• Experience Managing a team
• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen

#SAG