Automotive Warranty & Quality Reporting Analyst

Zeekr International; Chicago (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading global electric vehicle company is seeking a Warranty and Quality Analyst to join their team. You will analyze warranty returns, collaborate on quality issues, and report findings to regulatory agencies. Ideal candidates will possess a bachelor’s degree in Automotive Technology and demonstrate exceptional analytical and communication skills.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Proven ability in teaching and coaching.
• Strong communication and facilitation skills.

Responsibilities

• Perform warranty returns analysis and report findings.
• Collaborate with international colleagues on quality issues.
• Assist with government agency reporting.

Skills

Analytical Skills

Communication Skills

Problem Solving

Team Collaboration

Education

Bachelor’s degree in Automotive Technology

ASE Certification

Tools

Microsoft Office

Job description

Workshop Performance & Reporting Analyst

Workshop Performance & Reporting Analyst

This range is provided by Zeekr International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $100,000.00/yr

Direct message the job poster from Zeekr International

ZEEKR Intelligent Technology U.S., LLC is the wholly owned subsidiary of ZEEKR, a global electric vehicle company listed on the NYSE (ZK). ZEEKR pursues to co-create the highest enjoyment for the travel experience of its users. As a global company, ZEEKR employs over 10,000 members of staff across China, Europe, North America, and beyond. STAY ZERO, STAY COOL.

What you will be doing

• ZEEKR US is seeking a motivated, well-organized, proactive, strategic, and detail-oriented individual to join our team as Warranty and Quality Analyst. In this role, your duties include performing warranty returns analysis, confirming root causes, and assisting with reporting requirements to government agencies (NHTSA, CARB, etc.).
• Partner with Service leadership to identify quality and warranty trends.
• Collaborate with colleagues in China and Sweden to report quality issues regularly and understand potential technical service bulletins (TSBs), recalls or defects.
• Ensure warranty returns meet vendor guidelines, so positive financial opportunity is achieved.
• Review repair orders, analyzing technician stories are accurate for warranty vendor submission and potential customer audits.
• Work closely with ZEEKR’s Regulatory team and guide government agency reporting.
• Attending ongoing training and development support to ensure a problem-solving mindset is applied and effectively utilized across Service operations.

What Skills & Experiences You Will Need:

• Bachelor’s degree, Certificate program in Automotive Technology, or the equivalent work experience.
• Evidence of exceptional ability to teach and coach Service staff on effectively writing a story on a repair order.
• Proactive, flexible, confident, professional, and self-directed in a fast-paced environment.
• Enjoys working independently.
• Strong ability to collaborate and serve as a partner/consultant to Service leadership and staff.
• Demonstrated ability to lead complex problem-solving warranty and/or quality activities and initiatives.
• Strong facilitation and interpersonal communication skills required.
• Knowledge of Recalls/Campaigns and ability to supply data to vendors and/or Regulatory team.
• Excellent verbal and written communication skills and demonstrated confidence and professionalism while communicating.
• Able to expertly use a full suite of Microsoft Office.
• Ability to quickly adapt in a rapidly changing environment.
• Ability to lift 50 lbs. and perform physical demands of verifying a faulty part.
• Ability to travel up to 50% of the time domestically and internationally to China.
• Understanding of warranty terms.

Preferred Qualifications:

• Experience working in a retail automotive dealership setting as a warranty administrator and/or quality assurance inspector.
• Strong automotive system repair knowledge required.
• Experience with electric vehicles.
• ASE Certification & HV battery training and certification.

This position can be considered for Remote work, but is preferred to be based in Arizona, California, or Michigan.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  Motor Vehicle Manufacturing

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