Automotive Tire Expert Sales Associate Assistant Manager in Training

Bay Area Point S Tire & Auto - Severna; Severna Park (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in tire and automotive services is seeking a Tire Expert to join their team in Severna Park, Maryland. The ideal candidate will play a crucial role in customer service by recommending tires and services while ensuring customer satisfaction. This position offers competitive wages, excellent training opportunities, and a supportive work culture focused on employee growth.

Benefits

401(k) with company match

Medical, dental, vision insurance

Paid time off

Opportunity for advancement

Excellent training opportunities

Bonus based on performance

Qualifications

• Prior experience in a customer service role required.
• Ability to manage multiple tasks and appointments efficiently.
• Valid driver’s license and acceptable driving record required.

Responsibilities

• Perform responsibilities of a Tire Expert, engaging with customers.
• Provide clear explanations of recommended tires and services.
• Schedule tires and basic mechanical services.

Skills

Customer Service

Sales Skills

Communication

Technical Knowledge

Education

High School Diploma or Equivalent

Technical or Vocational Training

Tools

POS Software

Appointment Scheduling Software

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off

Benefits/Perks

• Paid time off
• Stable working hours
• Excellent Training – with opportunities for training and career advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
• Competitive wages
• 401(k) savings plan with company match

Job Summary

Are you ready to join the winning team? At Bay Area Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Our Tire Expert's act as the primary point of contact between customers. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending tires, services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs. A Tire Expert must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, and Medium Truck tires.

Responsibilities

• Perform All Duties and skills of a Tire Expert
• Working the sales counter and gathering customer's concerns and collecting relevant information.
• Recommending tires and basic services based on the vehicle's condition and the customer's concerns.
• Providing clear explanations of recommended tires and/or services, including costs and time frames.
• Providing customers with accurate cost estimates for proposed tires and/or basic services.
• Scheduling of tires and basic mechanical service
• Higher level of communication with service technicians and customers.
• Suggest preventive maintenance services and sell additional services when appropriate.
• Educating customers about the importance of routine maintenance.
• Ordering necessary Tires for customers.
• Understanding inventory and ensuring the availability of required tires.
• Educating customers on tire and basic service best practices and answering questions.

Qualifications

• High School Diploma or Equivalent
• Sales and/or hospitality skills with an enthusiasm for helping customers
• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
• Valid driver’s license and acceptable driving record required
• Prior experience in a customer service role of ANY industry
• Experience within the retail automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).

Company Overview

Are you ready to join the winning team? At Bay Area Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.