Automotive Team Service Manager

Dick Hannah Dealerships; Vancouver (WA); On-site; USD 78,000 - 120,000; Full time

Job summary

Dick Hannah Dealerships is seeking an entry-level Automotive Service Writer to enhance customer service and boost business by effectively recommending essential services. This full-time role emphasizes exceptional client relationships and teamwork, aligning with the company's core values of Family, Integrity, Respect, and Purpose. Join a supportive, family-run business focused on innovation and employee well-being.

Benefits

Generous Paid Time Off (PTO)

Comprehensive Benefits Package

Paid Holidays

Qualifications

• 3 years minimum automotive experience required.
• Excellent communication and time management skills.
• Team player with a positive attitude.

Responsibilities

• Greet customers, obtain vehicle information, and provide estimates.
• Review repair orders, ensuring all work is completed.
• Maintain high customer satisfaction standards.

Skills

Communication

Time Management

Customer Service

Multi-tasking

Team Collaboration

Education

Automotive Experience

Job description

2 days ago Be among the first 25 applicants

Dick Hannah Dealerships provided pay range

This range is provided by Dick Hannah Dealerships. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Our Automotive Service Writers excel in bolstering service department business through expertly recommending and selling essential service to customers, while prioritizing exceptional customer service and fostering long-term client relationships that strengthen our “Believe in Nice” culture.

Automotive Service Writers Compensation and Benefits:

Automotive Service Writers Competitive Salary: 7% of individual parts and service gross profit minus discount, plus spiffs/bonus. Average monthly commission of $6,500-$10,000.

Generous Paid Time Off (PTO): We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.

Paid Holidays: Hannah Motor Company offers 5 paid holidays per year to Automotive Service Advisors/Writers subject to completion of the introductory period and other eligibility requirements as per company policy.

Automotive Service Advisor/Writer Responsibilities:

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
  
  
  

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.
  
  
  

Automotive Service Advisor/Writer Qualifications:

• 3 years minimum automotive experience required.
• Ability to read and comprehend instructions and information.
• Excellent communication and time management skills.
• Ability to multi-task and prioritize.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude and ability to collaborate in a team-oriented process.
• Must maintain clean driving record and be insurable with company insurance.
  
  
  

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.

Dick Hannah Dealerships. Believe in nice.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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