Automotive Store Manager

Mr. Tire Auto Service Centers; Stone Mountain (GA); On-site; USD 70,000 - 85,000; Full time

Job summary

A leading auto service center is seeking an Automotive Store Manager in Stone Mountain, GA. This role involves overseeing daily operations, managing store staff, achieving sales goals, and ensuring excellent guest experiences. Ideal candidates will have strong leadership skills and relevant management experience.

Benefits

Bonus opportunities

Sales incentives

Training and development programs

Qualifications

• Strong leadership skills to motivate and develop teammates.
• Experience in sales and customer service management.
• Knowledge of automotive products and services.

Responsibilities

• Provide daily leadership to store staff including hiring and training.
• Manage sales goals and promote products to maximize customer satisfaction.
• Ensure store operations comply with company policies and standards.

Skills

Leadership

Sales Management

Customer Service

Job description

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Job Description

The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests.

Job Description

The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests.

Compensation potential for this position is 70K+ based on experience, bonus opportunities, sales spiffs, regional contests, and other sales incentives.

Responsibilities

Develop sales and technical teammates to produce a consistent 5-star Guest experience.

Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.

Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.

Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.

Provide direction and oversight to other technicians and assist where needed with services/repairs.

Provide direction and oversight to other technicians and assist where needed with services/repairs.

Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.

Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.

Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.

Audit courtesy inspections performed by teammates.

Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

Schedule guest appointments and assign teammates according to their skill level for and timely completion of vehicle services/repairs.

Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.

Attend to all guest needs in areas of sales, service, complaints, and adjustments.

Build guest relationships to maximize customer satisfaction, loyalty, and retention.

Assist teammates in conveying repair and service needs to guests.

Understand and adhere to company policies and procedures, Governmental standards including environment codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.

Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Motor Vehicle Manufacturing, Retail, and Business Consulting and Services

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