Automotive Store Manager

Midas International, LLC; St. Louis (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Une entreprise reconnue dans le secteur automobile recherche un manager de magasin expérimenté pour piloter les opérations d'un atelier de services. Vous serez responsable des performances, de la satisfaction client et de l'environnement de travail. Le candidat idéal a un bon esprit entrepreneurial et une solide expérience en gestion dans le secteur automobile, avec un bon sens de la communication et du service à la clientèle.

Qualifications

• Au moins 2 ans d'expérience en tant que manager de magasin ou de service.
• Connaissances générales en automobile requises.
• Capacité à travailler selon un horaire flexible, y compris week-ends et soirs.

Responsibilities

• Gérer et diriger les techniciens en service automobile.
• Recruter, former et motiver les employés.
• Assurer la satisfaction et la fidélisation des clients tout en supervisant les opérations.

Skills

Excellent customer service disposition

Good communication skills

Leadership ability

Team building skills

General automotive knowledge

Education

College degree or some coursework

Tools

POS computer skills

Internet skills

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Recruit, hire, train, motivate, evaluate, schedule and coach employees
• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
• Oversee all sales, accounting and clerical functions from Service Advisors
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Responsible for any inventory losses
• Overall cleanliness and organization of the facility, including environmental compliance
• Employee’s payroll; record keeping of hours and scheduling
• Updating and submitting daily sales reports to Corporate

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Strong POS computer and Internet skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license