Automotive Store Manager

Monro Muffler Brake Inc.; South Bend (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a team in delivering exceptional automotive services. This role is pivotal in shaping a 5-star guest experience through effective leadership, training, and operational excellence. The Store Manager will oversee daily operations, ensuring sales targets are met while fostering a supportive and productive environment. With a commitment to employee development and a focus on customer satisfaction, this position offers a unique opportunity to make a significant impact in the automotive service industry. If you're passionate about teamwork and driving results, this is the perfect destination for your career growth.

Benefits

Health Insurance

401K Retirement Plan with Company Match

Paid vacation

Paid Holidays

Employee Discounts

Qualifications

• 4-6 years of leadership experience in automotive retail/sales.
• Proven ability to manage financial results while controlling costs.

Responsibilities

• Provide leadership to store and teammates to achieve sales goals.
• Train and develop teammates on shop operations and guest services.

Skills

Customer service

Leadership

Sales planning

Communication

Problem-solving

Multi-tasking

Education

High School Diploma or equivalent

Job description

Monro, Inc. is one of the nation’s largest auto service companies and major tire retailers. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some of the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. We’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! – Your career is here.

Job Description

The Store Manager position is responsible for providing day-to-day leadership to the store and teammates. This position supports Monro’s vision in becoming a leader for automotive and tire centers, trusted by consumers as the best place for quality maintenance and repairs.

Compensation: The range for this role is from $55,000 - $70,000+. This role is eligible for additional compensation and incentives. Pay will be based on experience level.

Essential Functions:

1. Develop sales and technical teammates to produce a consistent 5-star Guest experience.
2. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry.
3. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
4. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
5. Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
6. Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
7. Perform other duties as assigned.

Management Responsibility:

The Store Manager position provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This position operates under the general direction of the District Manager.

Qualifications

High School Diploma or equivalent. 4-6 years of demonstrated leadership experience in an automotive retail/sales environment. Proven ability to manage, drive, and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives.

Knowledge & Skills:

1. Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments.
2. Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
3. Business mentality with the drive to exceed established goals.
4. Possess basic algebra skills to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
5. Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment.
6. Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutions.
7. Ability to effectively mentor, coach, and develop teammates.

Work Environment & Physical Requirements:

1. This job operates in an automotive shop environment with exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.
2. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR).
3. Ability to work flexible hours, days, evenings, weekends, and holidays.
4. Must be able to lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
5. Frequent standing and walking for long periods of time.
6. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Additional Information

1. Health Insurance
2. 401K Retirement Plan with Company Match
3. Paid vacation
4. Paid Holidays
5. Employee Discounts

Your next Destination!

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills, and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.