Store Manager - Midas

Leeds West Groups; Benton Harbor (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the automotive industry is seeking a Store Manager to oversee daily operations, ensure customer satisfaction, and drive business growth. The ideal candidate will demonstrate strong leadership skills, business acumen, and a commitment to quality service. This full-time position requires managing a team and optimizing workflow while adhering to safety standards.

Benefits

Health insurance

Dental insurance

Vision insurance

Flexible and HSA options

Retirement plan

Paid time off and holidays

Incentives and awards

Professional development

Employee discounts

Qualifications

• Minimum 3 years of related experience; managerial experience preferred.
• Active and unrestricted driver’s license required.

Responsibilities

• Manage daily business operations including staffing and customer satisfaction.
• Analyze KPIs to track performance and identify improvements.
• Ensure compliance with safety standards and customer service excellence.

Skills

Leadership

Customer Service

Business Acumen

Education

High school diploma

Bachelor's degree in business management

Job description

Job Description

Posted Monday, May 12, 2025 at 9:00 AM

Summary

A Store Manager exemplifies professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while managing daily business operations. A Store Manager must exercise discretion and independent judgment with respect to matters that significantly impact business operations.

Essential Functions, Duties, and Responsibilities

1. Manage daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
2. Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
3. Analyze and monitor key performance indicators (KPIs) to track shop performance and identify areas for improvement.
4. Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals.
5. Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and resolving customer concerns promptly.
6. Oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs and expenses, responsible use of P-Card, payroll management, injury and damage claims, and more to support business objectives and budgets.
7. Act as a key holder for the facility and fulfill opening and closing procedures, including nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.
8. Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices.
9. Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.
10. Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
11. Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
12. Collaborate with senior management to develop and execute business plans, directives, initiatives, programs, and budgets.
13. Perform other duties as assigned.

Supervisory Responsibilities

1. Direct supervisory responsibility, including the authority to direct, train, develop, mentor, support, evaluate, and discipline employees to ensure high-quality workmanship, customer satisfaction, and workplace culture.
2. Participate in and provide recommendations for hiring, firing, advancement, promotion, or other employment status changes.
3. Lead and foster a strong, inclusive, and cohesive team environment to effectively develop employees, exceed goals, and provide legendary customer service.
4. Implement, champion, and enforce policies, procedures, and initiatives through team meetings, training, audits, and more.
5. Manage workflow, work quality, and schedules for all employees.

Qualifications

• Minimum age of 18 years.
• Active and unrestricted driver’s license.
• High school diploma or equivalent; a bachelor’s degree in business management or related field is a plus.
• At least three years of related experience; managerial experience preferred.
• Legally authorized to work in the U.S. while employed by Leeds West Groups.
• Successful background check and clean driving record.

Workplace Culture and Expectations

We adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination. Employees are expected to conduct themselves professionally and respectfully. The environment involves exposure to outdoor climates, automotive tools, chemicals, and fluids. Proper PPE use and OSHA compliance are mandatory.

Physical Demands

This role requires physical strength, agility, and endurance, including frequent standing, walking, lifting up to 50 pounds, and manual dexterity.

Position Details

Full-time, salaried position requiring at least 50 hours/week, with hours varying by location and business needs. Some travel up to 25% may be required.

Equal Opportunity Employment

Leeds West Groups provides equal employment opportunities and complies with all applicable laws. Reasonable accommodations are available upon request.

Other Duties

This description is not exhaustive; duties may change as needed.

• Health, dental, vision insurance
• Flexible and HSA options
• Retirement plan
• Paid time off and holidays
• Incentives and awards
• Professional development
• Employee discounts