Automotive Store Manager

Big Brand Tire & Service; Sebastopol (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive hourly rate

Vacation & holidays

Medical/dental/vision

401(k) with match

Employee discounts

Job summary

Big Brand Tire & Service in Sebastopol, CA is seeking an Automotive Store Manager to lead a high-performing team and own the guest experience from estimates to checkout. You’ll drive KPIs, coach staff, and ensure operational excellence across payroll, inventory, and safety.

You will manage a winning team with clear playbooks, price with confidence, and align actions to profitable growth, while modelling five-star service and pursuing career progression into leadership roles within the company.

Qualifications

• 2+ years in automotive store or high-volume service management.
• Proven sales leadership with targets, pipelines, and close rates.
• People leadership: hires well, coaches, retains talent.
• Operational practitioner with KPI, scheduling, inventory, and cash controls.
• Customer-first communicator with clear explanations and follow-through.
• Valid driver’s license; able to assist with shop flow (lift up to 70 lbs).
• Open availability, including weekends, to cover busy hours.

Responsibilities

• Lead & develop: recruit, hire, schedule, coach, and performance-manage a winning team
• Win the day: set the game plan, drive KPIs, celebrate wins, course-correct fast
• Own the guest experience: model five-star service; jump in on estimates, approvals, and tough saves
• Drive sales: execute playbooks, price with confidence, ensure clear recommendations & follow-through
• Run the P&L: payroll discipline, inventory accuracy, shrink control, budget adherence
• Protect the house: OSHA/EHS compliance, cleanliness, equipment/vendor coordination
• Operate with excellence: cash/POS controls, reporting, audits, and policy adherence

Skills

Store/service management

Sales leadership

People leadership

KPIs & operations

Customer-focused communication

Driver's license

Weekend availability

Job description

Automotive Store Manager

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities


• Paid vacation and holidays


• Medical, dental, vision, life, and supplemental insurances


• 401(k) with company match


• Employee discounts, referral bonuses and ASE reimbursement


• Genuine career growth — with progression into Store Manager or Multi-Unit leader, evidenced by hundreds of team member promotions.

Automotive Store Manager:

• Lead & develop: recruit, hire, schedule, coach, and performance-manage a winning team


• Win the day: set the game plan, drive KPIs, celebrate wins, course-correct fast Own the guest experience: model five-star service; jump in on estimates, approvals, and tough saves


• Drive sales: execute playbooks, price with confidence, ensure clear recommendations & follow-through


• Run the P&L: payroll discipline, inventory accuracy, shrink control, budget adherence


• Protect the house: OSHA/EHS compliance, cleanliness, equipment/vendor coordinationOperate with excellence: cash/POS controls, reporting, audits, and policy adherence

What Makes You a Great Fit

• 2+ years store or service management in automotive (or high-volume retail with strong service & P&L ownership)


• Proven sales leadership: hits targets, builds pipeline, lifts average RO & close rates


• People leader: hires well, coaches often, holds standards, retains talent


• Operational athlete: confident with KPIs, scheduling, inventory, and cash controls


• Customer-first communicator who builds trust with clear explanations and follow-through


• Valid driver’s license; able to assist with shop flow (periodic lifting up to 70 lbs)


• Open availability, including weekends, to lead the store through our busiest guest-facing hours

Nice-to-have: ASEs, multi-brand experience, turnaround wins, Spanish/English bilingual.

What Success Looks Like (KPIs You’ll Own)

• Comp sales growth & gross profit dollars


• Labor/parts margin health; average RO; alignment & warranty attachment


• Technician productivity & efficiency; clocking and MEAL/OT compliance


• Inventory accuracy & shrink; safety & audit scores


• Team engagement, retention, and bench readiness

About Big Brand Tire & Service

For 50+ years, Big Brand has been the trusted name in tires and auto repair. Now in over 10 states and growing fast, we’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.