Automotive Store Manager

Monro Muffler Brake Inc.; Fort Myers (FL); On-site; USD 100,000 - 120,000; Full time

Job summary

Join a leading automotive service provider as a Store Manager, where you'll lead a dedicated team to deliver exceptional customer experiences and achieve sales goals. This role offers the chance to develop your leadership skills while managing daily operations in a dynamic environment. With a focus on teamwork and personal growth, you will play a crucial role in shaping the future of the automotive service industry. Enjoy performance-based incentives, comprehensive training, and a supportive work culture that values every teammate. If you're ready to take your career to the next level, this opportunity is for you!

Benefits

Performance-based incentives

Paid vacation

Reimbursement for ASE Certifications

Healthcare benefits

Qualifications

• Demonstrated leadership in a retail environment with a focus on sales.
• Ability to manage financial results and motivate a team effectively.

Responsibilities

• Provide daily leadership to the store team and ensure sales goals are met.
• Manage recruiting, training, and performance of store teammates.
• Ensure excellent customer service and maintain store standards.

Skills

Leadership

Customer Service

Sales Management

Team Development

Financial Management

Problem Solving

Communication

Education

High School Diploma or equivalent

Job description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections.

Under the Monro banner, we are united as a TEAM, sharing the same mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York.

Compensation potential for this position is 100K+ based on experience, bonus opportunities, sales spiffs, regional contests, and other sales incentives.

Job Description

The Store Manager provides daily leadership to all positions within the store including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates.

Responsibilities:

1. Develop sales and technical teammates to produce a consistent 5-star Guest experience.
2. Ensure sales goals are achieved by assisting in the development and implementation of sales plans.
3. Introduce tire and service products to guests to maximize sales and guest satisfaction.
4. Support teammates in establishing and maintaining a productive sales environment.
5. Provide direction and oversight to technicians and assist with services/repairs.
6. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, and performance management.
7. Ensure expense control through the management of payroll and other controllable expenses.
8. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
9. Audit courtesy inspections performed by teammates.
10. Ensure store is in excellent condition and maintained to Monro standards.
11. Schedule guest appointments and assign teammates according to skill level.
12. Achieve Monro’s sales goals by properly informing and recommending tire and service products.
13. Attend to all guest needs in areas of sales, service, complaints, and adjustments.
14. Build guest relationships to maximize customer satisfaction.
15. Assist teammates in conveying repair and service needs to guests.
16. Understand and adhere to company policies and procedures, including safety standards.
17. Maintain technical knowledge and capabilities through timely completion of training courses.
18. Operate and maintain all equipment in a safe manner.
19. Perform other duties as assigned.

Qualifications

1. High School Diploma or equivalent.
2. Demonstrated leadership experience in a retail/sales environment.
3. Proven ability to manage financial results while controlling costs.
4. Ability to influence and motivate a team.
5. Ability to problem solve and manage customer service.
6. Communication skills to effectively communicate with teammates and guests.
7. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR).

Work Environment & Physical Requirements

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, chemicals, and dust. Store Managers must be able to:

1. Work flexible hours, days, evenings, weekends, and holidays.
2. Lift, carry, and stock merchandise and supplies up to 50 lbs.
3. Stand and walk for long periods of time.
4. Reach overhead and below the knees, including squatting and bending.

Additional Information

Performance-based incentives, paid vacation, reimbursement for ASE Certifications, and healthcare benefits are included.

Your next Destination!

At Monro, we’re committed to helping our teammates grow their career through on-the-job training and company-sponsored certifications.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.