Automotive Store Manager

Mountain View Tire and Auto Service; Erie (Erie County); On-site; USD 65,000 - 80,000; Full time

Job summary

A leading automotive service center is looking for an Automotive Store Manager in Erie, PA. This role involves providing daily leadership to a team, ensuring sales goals are achieved, and managing staffing and inventory. The position requires strong leadership skills, a customer-focused mindset, and the ability to manage financial performance effectively. Benefits include health insurance, 401K match, and career development opportunities.

Benefits

Health, Dental, Vision Insurance

401K with Company Match

Paid Vacation and Holidays

Employee Discounts

Career Development and Certifications

Qualifications

• Leadership experience in retail or sales environment is essential.
• Ability to manage financial results while controlling costs.
• Customer-focused mindset with experience in customer-centric environments.

Responsibilities

• Develop sales and technical teammates for a 5-star Guest experience.
• Manage staffing by recruiting, hiring, training, and scheduling teammates.
• Ensure sales goals are achieved through development and implementation of sales plans.

Skills

Leadership

Problem-solving

Customer service

Effective communication

Inventory management

Education

High School Diploma or equivalent

Job description

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Job Description

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing day-to-day leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and tire service centers, trusted by our guests for quality automotive service and tires by promoting products and services.

Salary Range

The range for this role is from $65,000 - $80,000. This role is eligible for additional compensation and incentives. Pay will be based on experience level.

Responsibilities

• Develop sales and technical teammates to produce a consistent 5-star Guest experience.
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry.
• Introduce tire and service products to guests to maximize sales, guest satisfaction, and loyalty.
• Support teammates in establishing and maintaining a productive sales environment through training and development.
• Provide direction and oversight to technicians and assist with services/repairs as needed.
• Manage staffing by recruiting, hiring, training, scheduling, evaluating, and developing teammates.
• Control expenses through managing payroll, store maintenance, supplies, utilities, and other costs.
• Manage inventory, including pulling tires and parts, unloading, and stocking.
• Audit courtesy inspections performed by teammates.
• Maintain store cleanliness and guest-ready condition.
• Schedule guest appointments and assign tasks according to skill level for efficient service.
• Achieve sales goals by informing and recommending products and promotions.
• Attend to guest needs related to sales, service, complaints, and adjustments.
• Build guest relationships to maximize satisfaction, loyalty, and retention.
• Convey repair and service needs effectively to guests.
• Adhere to company policies, environmental standards, and safety protocols.
• Maintain technical knowledge through training courses.
• Operate and maintain equipment safely.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Leadership experience in retail or sales environment.
• Ability to manage and deliver financial results while controlling costs.
• Motivational skills to lead a team to achieve goals.
• Problem-solving, inventory management, merchandising, and customer service skills.
• Effective communication skills.
• Complete required training on time.
• Valid driver’s license and a satisfactory Motor Vehicle Report.
• Customer-focused mindset with experience in customer-centric environments.
• Excellent communication skills, both verbal and written.
• Business-minded with a drive to exceed goals.
• Basic math skills.
• Proactive, multi-tasking, and initiative-taking abilities.
• Mentoring and coaching skills.
• Customer complaint resolution skills.

Work Environment & Physical Requirements

Work in an automotive shop environment with exposure to noise, weather, chemicals, odors, dirt, and dust. Must be able to work flexible hours, lift up to 50 lbs, stand and walk for long periods, and reach overhead or below the knees.

Benefits

• Health, Dental, Vision Insurance
• 401K with Company Match
• Paid Vacation and Holidays
• Employee Discounts
• Career Development and Certifications

This summary is not exhaustive; other duties may be assigned. Background checks are conducted in accordance with law. Monro is an Equal Opportunity Employer.

Additional Information

Opportunities for career growth, on-the-job training, and certifications are available. Monro is committed to diversity and inclusion.