Automotive Store Manager

Midas Auto Service Experts; Colonial Heights (VA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Automotive Store Manager to oversee operations and enhance customer satisfaction. This role requires a seasoned manager with strong leadership skills and a passion for automotive services. You will be responsible for directing technicians, managing store performance, and ensuring exceptional service delivery. Join a company that values growth and community relationships, offering a dynamic work environment where your contributions will make a significant impact. If you have a background in automotive repair and management, this is an exciting opportunity to advance your career.

Qualifications

• 2+ years of store or service management experience required.
• Strong leadership and team-building abilities are essential.

Responsibilities

• Manage and direct automotive technicians, including hiring and training.
• Deliver exceptional customer service and oversee vehicle inspections.
• Handle employee payroll and maintain inventory counts.

Skills

Customer Service Skills

Leadership

Communication Skills

General Automotive Knowledge

POS Computer Skills

Education

College Degree or Coursework

Job description

Join to apply for the Automotive Store Manager role at Midas Auto Service Experts

At Midas, we are dedicated to providing quality services to customer vehicles in inspection, diagnosis, and repair, utilizing expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Store Manager is responsible for business operations and store performance, including safety, efficiency, and profit/loss accountability. The role involves promoting customer satisfaction and retention, growing existing and new business, and overseeing operations such as cost control, inventory management, environmental compliance, and safety. The Store Manager provides strong leadership to cultivate a harmonious, collaborative, and productive work culture.

We seek a seasoned manager with an entrepreneurial spirit who will oversee operations, financial performance, morale, and growth initiatives. The ideal candidate has a college degree or coursework (preferred), three years of automotive repair experience, supervisory/management experience, a background in continuous improvement, P&L experience, and exceptional interpersonal skills.

Responsibilities

• Manage and direct all automotive and general service technicians, including recruiting, hiring, training, motivating, evaluating, scheduling, and coaching employees.
• Deliver exceptional customer service, listen and consult with customers, follow up on services requested, estimated completion times, etc.
• Oversee vehicle inspections, make comprehensive recommendations, build computerized repair orders, and source parts.
• Discuss pricing estimates with customers and promote shop service specials.
• Lead, manage, and train the team while aligning with company vision, purpose, core values, and employee creed.
• Oversee sales, accounting, and clerical functions from Service Advisors.
• Supervise technicians' inspections, diagnosing, and repairing domestic, European, and Asian vehicles and light trucks.
• Maintain inventory counts and manage inventory losses.
• Ensure overall cleanliness and organization of the facility, including environmental compliance.
• Handle employee payroll, record keeping of hours, and scheduling.
• Update and submit daily sales reports to Corporate.

Qualifications

• Minimum of 2 years of store or service management experience.
• General automotive knowledge.
• Excellent customer service skills.
• Good communication skills.
• Strong POS computer and internet skills.
• Leadership and team-building abilities.
• Ability to work flexible retail hours, including weekends, evenings, and holidays.
• Valid driver's license.

Join Our Team

As one of the largest destinations for automotive services, Midas is committed to developing career paths and building community relationships. We handle everything from tires to brakes and oil changes, offering endless opportunities for growth and expertise development.