Automotive Store Manager

Monro, Inc.; Bay Village (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading automotive service company is seeking an Automotive Store Manager in Bay Village, Ohio. The role involves team leadership, managing daily operations, achieving sales goals, and ensuring customer satisfaction. Candidates should have retail leadership experience and a high school diploma. Competitive salary and benefits offered.

Benefits

Performance incentives

Paid holidays

Vacation

Health benefits

Employee discounts

Career growth opportunities

Qualifications

• Leadership experience in retail or sales.
• Ability to manage financial results and control costs.

Responsibilities

• Develop sales and technical teammates to deliver a 5-star guest experience.
• Achieve sales goals through effective planning and customer engagement.
• Manage inventory, including tires and parts.

Skills

Leadership

Problem-solving

Customer service

Communication

Education

High School Diploma or equivalent

Job description

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Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, and prioritize a people-first approach where every guest and teammate is valued.

Headquartered in Rochester, New York, since 1957, we have grown to nearly 1,300 auto repair shops and tire dealers across 32 states, supporting 16 brands. Our mission is to provide the highest quality tire and auto service in the industry.

We are seeking motivated individuals at all career levels who share our vision of being America’s leading auto and tire centers. Positions are available across our retail locations, in field management, and at our Store Support Center in Rochester. If you enjoy helping others, working on cars, and building guest relationships with honesty and integrity, consider joining us.

Compensation: Potential salary ranges from $60K to $80K+ based on experience, plus bonuses, sales spiffs, regional contests, and incentives.

Job Description

The Store Manager provides leadership to all store positions, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Managers. Reporting to the District Manager, the Store Manager is responsible for daily store operations, team development, and promoting our services and products to guests.

Responsibilities

• Develop sales and technical teammates to deliver a 5-star guest experience.
• Achieve sales goals through effective planning, knowledge, and customer engagement.
• Introduce products and services to maximize sales and guest satisfaction.
• Support team training and development in shop operations and guest services.
• Oversee staffing, recruiting, training, scheduling, and performance management.
• Control expenses related to payroll, supplies, utilities, and store maintenance.
• Manage inventory, including tires and parts.
• Ensure store cleanliness and readiness.
• Schedule appointments and assign tasks based on team skills.
• Meet sales targets through product recommendations and promotions.
• Handle guest needs, complaints, and service adjustments.
• Build customer loyalty and relationships.
• Conform to company policies, safety standards, and environmental regulations.
• Maintain technical proficiency through training and equipment operation.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Leadership experience in retail or sales.
• Ability to manage financial results and control costs.
• Strong motivation and team influence skills.
• Problem-solving, inventory management, and customer service skills.
• Effective communication with team and guests.
• Completion of required training and a valid driver’s license with a good MVR.

Additional Information

• Performance incentives, paid holidays, vacation, and benefits.
• Reimbursement for ASE Certifications and State Inspection Licenses.
• 401(k) eligibility, health benefits, employee discounts, and career growth opportunities.

Work Environment & Physical Requirements

Work in an automotive shop environment with exposure to noise, weather, chemicals, and physical activity including lifting up to 50 lbs., standing, and reaching.

Growth Opportunities

We support career development through training, certifications, and internal advancement pathways.

Monro, Inc. is an equal opportunity employer, committed to diversity and inclusion.