Automotive Store Lead — Customer & Service Expert

Monro; Greensboro (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Performance based incentives

Paid vacation and holidays for Full‑of

Reimbursement for ASE Certifications

Healthcare, Vision, and Dental forFull

Job summary

Monro, Inc. is seeking an Automotive Assistant Store Manager for Store 1419 in Greensboro, NC. This full-time, hourly role covers MOD duties and operations oversight to deliver 5 Star guest service and achieve profitability targets.

Responsibilities include scheduling, sales support, inventory control, and coordinating technicians to optimize workflow, while adhering to safety standards and company policies.

Qualifications

• High School Diploma or equivalent.
• Minimum of two years retail experience, or the equivalent combination of education and experience.
• Ability to work flexible hours, days, evenings, weekends, and holidays.
• ASE certification and State Inspection License (where applicable) preferred.
• Ability to influence and motivate a team to achieve set goals and objectives.
• Ability to problem solve, manage inventory, merchandising, and customer service.
• Communications skills to effectively communicate with teammates and guests.
• Complete all Monro required training with the guidelines and timing provided.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Responsibilities

• Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs.
• Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist technicians in conveying repair and service needs to guests. Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory. Provide direction and oversight to other technicians and assist where needed with services/repairs.
• Assist in organizing the store’s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Perform Store Manager functions as business needs dictate.
• Perform other duties as assigned and required by direct supervisor.

Skills

Retail experience

Customer service

Team motivation

Communication skills

Problem solving

Valid driver’s license

Education

High School Diploma or equivalent

Tools

ASE Certification

State Inspection License

Job description

Monro, Inc. is seeking an Automotive Assistant Store Manager for Store 1419 in Greensboro, NC. This full-time, hourly role covers MOD duties and operations oversight to deliver 5 Star guest service and achieve profitability targets.

Responsibilities include scheduling, sales support, inventory control, and coordinating technicians to optimize workflow, while adhering to safety standards and company policies.