Automotive Shop Cashier

SpeeDee Midas-Hollister; Hollister (CA); Presencial; USD 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth Opportunities

Employee discount

Locally Owned and Operated

Descripción de la vacante

A local automotive service franchise in Hollister is seeking a cashier responsible for customer relations and managing the POS system. The ideal candidate should have a high school diploma, excellent customer service skills, and be able to work on weekends. This role offers opportunities for growth and provides a friendly working environment.

Formación

• Excellent customer service skills.
• Basic literacy skills including reading, writing, and math.
• Valid state driver's license.
• Ability to operate motor vehicles.

Responsabilidades

• Greet customers in a friendly manner.
• Explain services and pricing to achieve customer satisfaction.
• Maintain a clean and welcoming service area.
• Operate POS system for transactions.

Conocimientos

Customer service skills

Basic computer skills

Attention to detail

Educación

High school diploma or GED

Descripción del empleo

Company Overview

Our first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana.

SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility.

For 40 years, SpeeDee has built trusted customer relationships based on reliability and professional service and grown from a single store to more than 150 locations.

How Are We Different From the Competition?

Local Ownership

Quality Service

Training and Certification

Multi-Point Courtesy Check and Service Review

Free Top-Off Service

Maintenance Records

Affordable Rates

Job Summary

The cashier is responsible for establishing and maintaining good customer relations and to accurately complete paperwork required to track and service customers. Performs other duties not directly stated below, as instructed by either the Manager or Assistant Manager.

Employment Qualifications

Commitment to excellence at all levels of service

Retail experience, automotive experience helpful

Good communication skills, cheerful and friendly

Enthusiastic attitude and good work ethic

Basic computer and office management skills

Clean and neat appearance, good telephone voice

Responsibilities

Customer Relations / Business Development

Greets and interacts with the customers in a friendly, professional, and inviting manner

Explains the SpeeDee Franchise Organization preventative maintenance services and pricing structure in order to achieve high customer satisfaction and increased sales.

Reviews services performed and bills out the customer

Obtains any technical information from manager or tune-up technicians in response to questions from customers

Presents all promotional materials to customers

Maintains marketing programs as directed by manager

Answers telephone in an approved manner

Works to maintain a team effort of quality customer service

Shop Operations

Maintains spotless customer service/office area

Maintains spotless customer restrooms

Greets and writes up work orders for customers when business trends dictate the need

Conforms to the standards and procedures prescribed by the SpeeDee Franchise Organization Daily Operations Manual and store policies

Maintains appointment scheduler

Maintains operations of office computer system and daily cash receipts

Help technician team if needed

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Commitment to excellence at all levels of service

Good communication skills and upbeat personality

Maintains a professional appearance.

Valid state driver's license

Must be able to work on weekend

Must have computer Skills. This position is required computers skills in operating and computer applications that schedule service appointments. As well as prepare and print invoices and receive payments in POS system. With command of email or social media, cashiers may assist in reminders to customers for maintenance, service or promotions by the shop.

Math Skills. Must be able to add or use machines to total charges, multiply to calculate any discounts and subtract to return change to customers. Counting bills or coins also forms part of the automotive cashier job description.

Customer Service Skills: ability to deliver quality service to customers. Cashiers need to accurately, promptly and courteously inform customers about prices, the parts and services and expected completion times. Customer service also entails good listening skills in order to understand customers’ needs and problems and to relay information from service technicians.

Physical Skills: Required have to stand for long periods of time. Cashiers may walk frequently to retrieve receipts, keys to vehicles, communicate with technicians, parts from vender store/s or find customers. Some lifting of boxes, packages or parts may also occur during the work shifts

Other Duties and Responsibilities

Job Qualifications

Excellent customer service skills

Basic literacy (ready, writing, math skills)

Ability and licensed to operate motor vehicles

Verbal communication skills

Attention to detail

Experience in automotive, retail, office or customer service preferred

Spanish speaking is a plus

Benefits/Perks

Growth Opportunities

Locally Owned and Operated

Safety You can Trust

Employee discount

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee/franchise location, and not to SpeeDee Worldwide, LLC.