Automotive Service Writer Manager

Midas Auto Service Experts; Randolph Township (NJ); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Service Writer Manager to lead operations and enhance customer satisfaction in a thriving automotive service environment. This role requires a blend of leadership, excellent communication, and a passion for customer service. The ideal candidate will manage a team of technicians, ensuring high-quality service delivery while maintaining operational efficiency and profitability. Join a company that values growth and community relationships, and take your career to the next level in a supportive and innovative atmosphere.

Qualifications

• 2+ years of service writer experience in the automotive industry.
• Strong leadership and team-building skills are essential.

Responsibilities

• Manage and direct automotive technicians in the shop.
• Deliver exceptional customer service and follow up with customers.
• Oversee inventory management and maintain cleanliness.

Skills

Customer Service

Communication Skills

Leadership

Team Building

General Automotive Knowledge

POS Computer Skills

Education

College Degree or Coursework

Job description

4 days ago Be among the first 25 applicants

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Service Writer Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Service Writer Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned Writer Manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

As a Midas Service Writer Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Recruit, hire, train, motivate, evaluate, schedule and coach employees
• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations-building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies' vision, purpose, core values, and employee creed.
• Oversee all sales, accounting and clerical functions from Service Advisors
• Oversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Responsible for any inventory losses
• Overall cleanliness and organization of the facility, including environmental compliance
• Employee's payroll; record keeping of hours and scheduling
• Updating and submitting daily sales reports to Corporate
  
  

Qualifications

• A minimum of 2 years of service writer experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Strong POS computer and Internet skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver's license
  
  

Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything... tires, brakes, oil... so the opportunities to grow and develop expertise with Midas are endless.

Required

Preferred

Job Industries

• Automotive

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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