Automotive Service Writer

Ice Cold Air Discount Auto Repair; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance reimbursement

Retirement plans

Paid time off

Job summary

Ice Cold Air® Complete Auto Repair in Florida is seeking a bilingual Automotive Service Writer/Advisor to join our team. You will be the main contact for customers, explain vehicle issues in English and Spanish, and present repair recommendations with clear cost and time estimates.

The role requires 3+ years in automotive service advisement, a solid foundation in automotive systems, and comfort using automotive software and Google Workspace.

Qualifications

• Fluency in English (Spanish a plus) (written and spoken).
• 3+ years of experience in automotive service advisement, customer service, or related roles.
• Foundational knowledge of automotive systems; ASE certification or technical training is a plus.
• Strong multitasking, problem-solving, and interpersonal skill.
• Proficiency with automotive software and office tools (Google Workspace).
• Tech Savvy; able to navigate cellular phones and tablets with ease.

Responsibilities

• Serve as the primary point of contact for customers, ensuring clear communication in English and Spanish about vehicle issues, repair processes, and service recommendations.
• Schedule appointments, manage workflow, and coordinate with technicians to optimize shop productivity.
• Provide accurate cost and time estimates, explain technical details in layman’s terms, and handle billing.
• Proactively recommend maintenance services (e.g., oil changes, brake inspections) while respecting customer preferences and budgets.
• Resolve concerns, manage follow-ups, and maintain detailed records of interactions and repairs.

Skills

Bilingual communication

English fluency

Automotive service advisement

Customer service

Multitasking

Problem solving

Automotive software

Google Workspace

Tech-savviness

Tools

Google Workspace

Job description

Future Opening: Automotive Service Writer

At Ice Cold Air, we take care of people. We understand that relationships are everything.

Our word is our bond. We always do our best. We understand that our attitude determines our altitude, so we remain positive.

We’re seeking a skilled Bilingual Automotive Service Advisor (English/Spanish) to join our team and enhance customer experiences while driving operational efficiency. This role combines technical expertise, exceptional communication, and a passion for delivering top-tier service.

Key Responsibilities

• Serve as the primary point of contact for customers, ensuring clear communication in English and Spanish about vehicle issues, repair processes, and service recommendations.
• Schedule appointments, manage workflow, and coordinate with technicians to optimize shop productivity.
• Provide accurate cost and time estimates, explain technical details in layman’s terms, and handle billing.
• Proactively recommend maintenance services (e.g., oil changes, brake inspections) while respecting customer preferences and budgets.
• Resolve concerns, manage follow-ups, and maintain detailed records of interactions and repairs.

Qualifications

• Fluency in English (Spanish a plus) (written and spoken).
• 3+ years of experience in automotive service advisement, customer service, or related roles.
• Foundational knowledge of automotive systems/repairs (ASE certification or technical training is a plus).
• Strong multitasking, problem-solving, and interpersonal skill.
• Proficiency with automotive software and office tools Google Workspace).
• Tech Savvy must be able to navigate cellular phones and tablets with ease.

Why Join Us?

• Competitive salary, health insurance reimbursement and retirement plans.
• Paid time off, professional development opportunities, and a supportive team environment.
• Career growth in a dynamic, customer-focused automotive service setting.

We value diversity and encourage applicants from all backgrounds to apply.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Careers at Ice Cold Air® Complete Auto Repair

Ice Cold Air® was built on the foundation of a family-owned and operated auto repair shop, and we still live by those same values more than 40 years later. Our story dates back to 1969, when our founder opened a shop in Orlando, Florida calibrating speedometers, and growing into the honest, reliable discount auto repair brand we are today. At Ice Cold Air® Complete Auto Repair, we strive to be the employer of choice in the auto repair industry at every level. We are always looking for talented, motivated people who take pride in their work and care about customers.

Who we hire:

• Service Advisors and Service Managers
• Shop Managers and Future Franchise Owners
• Support and Administrative Roles

What you can expect when you join us:

• A family-oriented, team-first culture
• Opportunities for career growth and advancement (including franchise ownership paths)
• Ongoing training and professional development
• The chance to make a real impact in your shop and your community

If you’re passionate about cars, customer service, and doing the right thing, we’d love to talk with you.

Do you have reliable transportation to and from work? *

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