Automotive Service Writer

CarGuys Inc.; Sterling (VA); On-site; USD 70,000 - 109,000; Full time

Benefits offered by this job

High earning potential with competitive base pay

Performance-based incentives

Career growth opportunities

Ongoing training in service sales

Job summary

CarGuys Inc. is seeking an experienced Automotive Service Advisor to connect with customers and manage their service needs effectively. The ideal candidate will earn up to $109,000+ per year, complemented by commissions and bonuses.

This full-time position offers a chance to assist in managing service workflows, maintaining high customer satisfaction, and upselling services. Strong communication skills and automotive knowledge are crucial for success in this role.

Qualifications

• Experience as a service advisor, service writer, or automotive service consultant.
• Strong communication and customer service skills.
• Ability to sell recommended services and build customer trust.

Responsibilities

• Greet customers and assist with service needs.
• Write repair orders and document customer concerns.
• Recommend maintenance and repairs based on technician findings.

Skills

Communication Skills

Customer Service Skills

Sales Skills

Automotive Knowledge

Job description

Job Title

AUTOMOTIVE SERVICE ADVISOR / SERVICE WRITER / SERVICE CONSULTANT – UP TO $109,000+ PER YEAR

Location

Nationwide (U.S. and Canada)

Job Type

Full-Time. High Pay + Commission + Bonuses.

Company Overview

CarGuys Inc., America’s and Canada’s #1 Automotive Recruiter, connects automotive service professionals with top-performing dealerships and automotive groups across the U.S. and Canada.

Benefits & Opportunities

• High earning potential with competitive base pay plus commission and bonuses
• Performance-based incentives tied to service sales and customer satisfaction
• High‑volume service departments with strong customer traffic and steady workflow
• Established service processes and support teams
• Career growth opportunities, including advancement to Service Manager and Fixed Operations roles
• Ongoing training in service sales and customer experience

Responsibilities

• Greet customers and assist with service needs.
• Write repair orders and document customer concerns.
• Recommend maintenance and repairs based on technician findings.
• Communicate repair timelines, costs, and updates to customers.
• Coordinate with technicians to ensure accurate diagnostics and repairs.
• Manage workflow and ensure timely completion of service.
• Maintain high levels of customer satisfaction and CSI scores.
• Upsell services and increase service department revenue.

Qualifications

• Experience as a service advisor, service writer, or automotive service consultant.
• Strong communication and customer service skills.
• Ability to sell recommended services and build customer trust.
• Knowledge of automotive repair and maintenance processes.
• Ability to work in a fast‑paced dealership environment.

Desired Skills

• Proficient in writing repair orders, upselling services, and managing customer relationships.
• Strong customer service and sales skills.
• Experience coordinating with technicians and maintaining high CSI scores.
• Knowledge of automotive diagnostics, maintenance, and repair processes.
• Ability to handle high‑volume customer interactions and manage workflow.