Automotive Service Technician — Growth & Training

Jenkins Subaru; Courtright (WV); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

Job summary

Jenkins Subaru in Courtright, West Virginia seeks a Service Technician to diagnose and repair a variety of Subaru and other makes, ensuring first-time quality and customer satisfaction. You will troubleshoot concerns with the latest tools, follow service drive etiquette, and actively look for additional service opportunities.

You must communicate clearly with customers, complete paperwork accurately, participate in factory or in-house trainings, and maintain a clean, professional appearance

Qualifications

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Great attitude with a high-energy personality.
• Superior customer service skills.
• Ability to read and comprehend instructions.
• Ability to exercise good judgement.
• Valid State drivers license and good driving record.

Responsibilities

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided.
• Ensure that common courtesy is shown toward all customers you come into contact with.
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged.
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations.
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time.
• Address all original customer concerns before moving onto additional sales.
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation.
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived.
• Participate in any Factory, or in-house sponsored training programs offered to you.
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy.
• Perform any other duties assigned by the Service Manager, ASM or Group Leader.
• Always come to work on time, ready to work, and in a clean uniform.

Skills

Warranty inspections

Diagnostics

Customer service

Communication

Reading instructions

Judgement

Valid driver’s license

Education

High school diploma or equivalent

ASE certification

Technical or trade school degree preferred

Job description

Jenkins Subaru in Courtright, West Virginia seeks a Service Technician to diagnose and repair a variety of Subaru and other makes, ensuring first-time quality and customer satisfaction. You will troubleshoot concerns with the latest tools, follow service drive etiquette, and actively look for additional service opportunities.

You must communicate clearly with customers, complete paperwork accurately, participate in factory or in-house trainings, and maintain a clean, professional appearance