Automotive Service Technician: Growth & Rewards

Deery Brothers Chrysler Dodge Jeep Ram of Iowa City; Iowa City (IA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

Professional work environment

Job summary

Deery Brothers Chrysler Dodge Jeep Ram of Iowa City is seeking an Automotive Service Technician to troubleshoot customer concerns, perform diagnostic and repair work, and ensure high standards of service and cleanliness. You will participate in training, maintain vehicle records, and greet customers professionally in a fast-paced service environment.

The ideal candidate holds ASE certification, a high school diploma or equivalent, and a technical or trade school background.

Qualifications

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals.
• Outstanding communication skills.
• Professional appearance and work ethic.

Responsibilities

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided.
• Ensure that common courtesy is shown toward all customers you come into contact with.
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged.
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations.
• Make every reasonable effort to ensure safe and honourable vehicle service is delivered as promised the first time.
• Address all original customer concerns before moving onto additional sales.
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation.
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived.
• Participate in any Factory, or in‑house sponsored training programs offered to you.
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy.
• Perform any other duties assigned by the Service Manager, ASM or Group Leader.
• Always come to work on time, ready to work, and in a clean uniform.

Skills

Warranty inspections

Diagnostic skills

Maintenance & repair

Customer service

Communication

Professional appearance

High energy

Education

ASE certification

Diploma or equivalent

Trade school degree preferred

Job description

Deery Brothers Chrysler Dodge Jeep Ram of Iowa City is seeking an Automotive Service Technician to troubleshoot customer concerns, perform diagnostic and repair work, and ensure high standards of service and cleanliness. You will participate in training, maintain vehicle records, and greet customers professionally in a fast-paced service environment.

The ideal candidate holds ASE certification, a high school diploma or equivalent, and a technical or trade school background.