Automotive Service Technician: Elevate Customer Experience

OMalley Cadillac; Town of Wausau (WI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

Professional work environment

Job summary

OMalley Cadillac is seeking an Automotive Service Technician to diagnose, maintain, and repair a variety of makes and models. You will focus on customer satisfaction, precise problem solving, and delivering high-quality service on the first visit.

Ideal candidates bring ASE certification and a high school diploma, with preferred technical or trade school background. You’ll work in a professional shop environment with opportunities for growth and training, while ensuring safety and

Qualifications

• High school diploma or equivalent.
• ASE certification.
• Technical or trade school degree preferred.

Responsibilities

• Correctly troubleshoot customer concerns using the latest tools provided.
• Ensure courtesy toward all customers you contact.
• Greet customers in the Service Drive and acknowledge them promptly.
• Stay up to date with technical publications and service communications.
• Deliver safe and high-quality vehicle service on the first attempt.
• Address original concerns before pursuing additional sales.
• Inspect vehicles for additional sales opportunities and proper maintenance per specs.
• Return the customer’s vehicle clean or cleaner than it arrived.
• Participate in factory or in-house training programs.
• Complete paperwork accurately and attach forms to the RO copy.
• Perform other duties as assigned by the Service Manager or Group Leader.
• Come to work on time, prepared and in a clean uniform.

Skills

Warranty inspections

Diagnostics

Maintenance

Vehicle repair

Customer service

Communication

Education

High school diploma or equivalent

ASE certification

Technical or trade school degree preferred

Job description

OMalley Cadillac is seeking an Automotive Service Technician to diagnose, maintain, and repair a variety of makes and models. You will focus on customer satisfaction, precise problem solving, and delivering high-quality service on the first visit.

Ideal candidates bring ASE certification and a high school diploma, with preferred technical or trade school background. You’ll work in a professional shop environment with opportunities for growth and training, while ensuring safety and