Automotive Service Technician

United Access L.L.C.; Chandler (AZ); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Competitive pay & incentives

Medical, dental, vision, life

401(k) with match

Weekday dayshift

Safety boot & safety goggles

Job summary

United Access L.L.C. is hiring an Automotive Service Technician in Chandler, AZ. The role offers an hourly pay range of $24.00 to $29.00 plus an incentive bonus plan.

You will diagnose and repair mobility equipment with a focus on safety, quality, and customer satisfaction, working weekday days with opportunities to grow in a fast-paced service environment. Ideal candidates have basic automotive experience, own tools, and a strong problem-solving mindset.

Qualifications

• High School diploma or GED preferred.
• A valid driver’s license required.
• Basic automotive experience or certificate preferred.
• Must have your own tools.
• Electrical experience or welding a plus; ASE preferred but not required.

Responsibilities

• Diagnose conversion vehicle issues based on customer descriptions and document repairs.
• Learn and maintain installation procedures for platform lifts and docking stations.
• Communicate with clients using layman terms to explain services and outcomes.
• Complete paperwork accurately and support service managers in daily tasks.

Skills

Problem solving

Customer service

Electrical diagnosis

Mechanical aptitude

Education

High School diploma/GED

Driver’s license

Basic automotive training

Tools

Own tools

Fabrication experience

Job description

Job Description:

Job Title: Automotive Service Technician
Location: Chandler, AZ
Pay Range: $24.00 - 29.00 hourly rate, and incentive bonus plan
Would you like to be a vital part of a dynamic team that is committed to providing the highest quality mobility equipment and products, wheelchair vans and services? Work Monday thru Friday days at an hourly rate, with an incentive bonus plan? We also offer Health care, dental, vision, paid time off, and 401K matching. Join our organization and be a part of a team that makes a tremendous impact by helping the physically challenged elevate their quality of life. IF THESE WORDS RESONATE WITH YOU: Problem Solver. Mechanically-savvy. Strong Work Ethic. Mission-driven. Client-Centric. Then please read on. To be successful in our Service Technician role, you will be a high-performing problem solver who has a genuine interest in providing world-class customer service in a fast- paced environment. Keep Reading IF: YOU EXCEL WITH ELECTRICAL AND MECHANICAL DIAGNOSIS. You enjoy the challenge of learning and mastering products and the intricate mechanics of mobility services. You learn new things quickly. You understand that not everything is black and white and not everything links together. If you don’t know the solution to a problem, you use critical thinking to figure it out. YOU ARE EMPATHETIC AND COMPASSIONATE. You take pride in creating an engaging customer experience. You take a non-judgmental approach to the service you provide. You are an excellent listener, and your #1 goal is to communicate with customers in laymen’s terms to explain services or products. Customers can count on you to be a resource for all products and services. LEARNING & GROWING ARE YOUR PASSIONS. Continuous improvement is one of your core values. You love to be mentored and to learn about new processes, procedures, products, and services so that you can be the best you can be and provide the best service possible to customers. YOU ARE SAFETY AND DETAIL-ORIENTED. Safety is of supreme importance for you and you take ownership of a variety of responsibilities with competing deadlines. Quality, details and follow through matter to you. You have a proven track record of providing quality service. You stay focused and no details fall through the cracks on your watch.

ESSENTIAL JOB FUNCTIONS MAY INCLUDE:

Within the first 30 days: Learns all product and services so by 30 days he/she can act as a valuable resource for all clients Trains on how to accurately and efficiently diagnose conversion vehicle service or repair-related issues based on customer’s description of the problem Documents repairs performed on each vehicle from diagnosis to service

Within the first 60 days and ongoing: Shows good mechanical knowledge and determines best course of action to repair or resolve the problem and meet customer’s needs Maintains a comprehensive conversion-vehicle knowledge base and stay current with frequent changes and advancements to better service the vehicles Constant willingness to complete the jobs and works well with clients

Within the first 90 days and ongoing: Continues establishing, developing and maintaining strong relationships with prospective and current clients Fully understands how the store works and thoroughly supports everything expected in the role Completes jobs within time frames and willing to help team

Within the first 6 months and ongoing: Executes basic installation of platform lifts and docking station for power chair Q-Lock within set time frames Completes paperwork proficiently and correctly Able to instruct, explain and teach clients use of the equipment Takes on any necessary ad hoc technician projects assigned by Service Manager or General Manager

Education, Skills & Experience:

• High School diploma/GED is preferred
• A valid driver’s license is required
• Basic automotive experience or certificate of completion in basic automotive technology, or similar certification preferred
• Must have your own tools
• Electrical experience, fabricating and welding a plus. ASE preferred, but not required.

Benefits:

• Competitive hourly base pay, plus an incentive bonus pay plan
• Medical Dental, Vision, Life, & Disability Insurance
• 401(k) with an employer match
• Monday through Friday dayshift hours
• Safety boot & Prescription safety goggle reimbursement

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Arch Retail partners with industry-leading manufacturers like BraunAbility, VMI, Q’Straint, Sure Grip, Harmar, Bruno, Pride and many others to provide the best and safest products, including accessible wheelchair vans, trucks and SUVs, wheelchair lifts and scooter lifts, hand controls, power transfer seats and more.