Automotive Service Shop Manager: Lead & Elevate Team

Master's Transportation, Inc.; Irving (TX); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Paid leave

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k) with company match

Flexible spending accounts

Travel discounts

Employee development

Job summary

Master’s Transportation is seeking an experienced Automotive Service Shop Manager to lead our Irving, TX service operation. This hands-on leadership role requires running a busy shop, keeping technicians productive, and maintaining quality, safety, and a great customer experience.

You will develop people, solve problems, and keep the shop moving in the right direction. The ideal candidate has at least 5 years in automotive service shop management, strong leadership, and a focus on delivering

Qualifications

• High School Diploma, GED or equivalent.
• At least 5 years in automotive service shop management.
• Valid Commercial Driver’s License with passenger endorsement (preferred).

Responsibilities

• Maintain a high level of leadership knowledge and practical experience through classroom training, hands-on experience and reading.
• Be familiar with the staff’s capabilities, personality, skill level and speed.
• Cater to customers and staff concerns.
• Take ownership of issues and follow them through to resolution; resolve issues in a professional, expedient manner.
• Ensure repairs or other tasks are performed in a correct, cost effective and timely manner.
• Delegate tasks and accountabilities.
• Maintain an orderly workflow according to priorities.
• Improve operational systems, processes and best practices that guarantee organizational well-being.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Keep accurate records and document customer service actions and discussions.
• Competent in-Service Advisor duties and selling services.
• Monitor shop equipment, operating conditions and facility conditions, and make repairs and purchases as needed.
• Direct the maintenance of shop cleanliness and appearance in accordance with company housekeeping policies and management directives.
• Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the shop, its personnel or customers.
• Assist with comeback review and perform quality control checks.
• Monitor productions KPI’s.
• Ensure a positive work environment.
• Recruit, mentor and develop technicians and service advisors and nurture an environment where they can excel through encouragement and empowerment
• Monitor and evaluate staff performance
• Keep ahead of industry developments and apply best practices to areas of improvement
• Outside normal business hours may be necessary to complete responsibilities
• Customer Service
• Leadership
• Technical skills
• Communication Skills
• Job Knowledge

Skills

Leadership

Customer service

Communication skills

Technical skills

Job knowledge

Education

High School Diploma or GED

5+ years automotive service shop management experience

Tools

Auto Integrate

Job description

Master’s Transportation is seeking an experienced Automotive Service Shop Manager to lead our Irving, TX service operation. This hands-on leadership role requires running a busy shop, keeping technicians productive, and maintaining quality, safety, and a great customer experience.

You will develop people, solve problems, and keep the shop moving in the right direction. The ideal candidate has at least 5 years in automotive service shop management, strong leadership, and a focus on delivering