Automotive Service Porter/Shuttle Driver

Carlock Automotive Group; Franklin (TN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Life insurance

Paid time off

401(k) plans

Paid holidays

Job summary

Carlock Automotive Group's Volkswagen of Cool Springs in Franklin is seeking a Service Porter to support the service department and deliver excellent customer service in a fast-paced environment.

The role involves interacting with customers and technicians, moving vehicles, and keeping the service drive clean while upholding a professional image and teamwork across a dynamic dealership team.

Qualifications

• High school diploma or GED; or related experience may count.
• Operator Driver's License (insurable and able to drive a standard transmission).

Responsibilities

• Pick up from and deliver customers to desired locations.
• Move vehicles between intake area and storage, and to service zones.
• Maintain neat production areas and service drive.
• Tag vehicles and manage keys.
• Maintain a positive and professional attitude when interacting with customers.

Skills

Customer service

Communication

Organizational skills

Problem solving

Team oriented

Education

High School Diploma or GED

Job description

Are you passionate about delivering exceptional customer service and driven to succeed in a fast-paced automotive environment? Join our team!Volkswagen of Cool Springs, Franklin,has the exciting opportunity to expand its team with the addition of a Service Porter.

Service Porter

The Service Porter is responsible for performing a variety of duties as they relate to the operation of the service department. This position interacts daily with Customers, Technicians, Service Associates, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.

Job Responsibilities

• Pick up from and deliver customers to desired locations
• Pick up and deliver vehicles to sublet vendors and customers as directed
• Move vehicles from intake area to storage area
• Move vehicles inside and outside of service department to help achieve production standards
• Maintain a neat and orderly production area and service drive by sweeping, removal of trash and discarded parts as well as other actions required to maintain the appearance of the production areas
• Maintain other areas of the service department such as the offices, customer lounge & snack bar, storage areas and around the outside of the department
• Tag all vehicles and hang them on the appropriate key board
• Maintaining a positive and professional attitude when working with customers
• Maintaining a professional appearance

What We’re Looking For

We’re seeking a motivated and detail-oriented individual who thrives in a customer-focused environment. Our ideal candidate has:

• Experience in a service porter role or a similar customer service position.
• Strong communication, organizational, and problem-solving skills.
• A positive, team-oriented attitude and a commitment to excellence.
• High energy and the willingness to go above and beyond

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Operator Driver's License (must be insurable and ability to drive a standard transmission).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• Benefits include health insurance, dental and vision insurance, life insurance, paid time off, supplemental insurance policies, 401(k) plans, and paid Holidays.

About Us

Carlock Automotive Group has been a trusted name in the automotive industry for over 50 years, growing from a family business in Arkansas to a multi-state network of dealerships representing 17 premier brands. With locations across Tennessee, Mississippi, Alabama, and Louisiana, Carlock offers an exciting and dynamic work environment where team members play a key role in delivering top-tier sales, service, and financing to customers. Family-owned for three generations, the Carlock family has built a reputation for excellence, fostering a workplace culture centered on expertise, customer satisfaction, and career growth. Our dealerships provide endless opportunities to be part of something exceptional.

At Carlock, we seek passionate individuals committed to learning and perfecting their craft. As a member of the Carlock family, you’ll receive continuous training and development opportunities to grow your career. We believe in promoting from within and cultivating the next generation of automotive leaders. With manufacturer-sponsored courses and annual training programs, we invest in your long-term success. In addition to professional growth, we offer competitive benefits, including health, dental, and vision insurance, life insurance, paid time off, supplemental insurance, 401(k) plans, and paid holidays. From your first day with us to the road ahead, we're committed to fueling your growth and guiding your journey every mile of the way.