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Automotive Service Porter

Serra Rochester Hills

Rochester Hills (MI)

On-site

USD 30,000 - 40,000

Full time

8 days ago

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Job summary

An established industry player is seeking an Automotive Service Porter to enhance their service department. This role involves maintaining service vehicles, ensuring customer satisfaction through prompt and quality service, and collaborating with various departments. Ideal candidates will possess strong attention to detail and a commitment to high standards. Join a team that values hard work and dedication, where every employee plays a vital role in delivering award-winning service to the community. This is a fantastic opportunity for those looking to start their career in the automotive industry.

Qualifications

  • Customer service skills to ensure satisfaction.
  • Attention to detail for vehicle delivery.

Responsibilities

  • Cleans and moves service vehicles as needed.
  • Interacts with multiple dealership departments.

Skills

Customer Service
Attention to Detail
Time Management
Basic Math Skills

Education

High School Degree or Equivalent

Job description

What We’re Looking For

Are you looking for the next step in your career?Serra Ford Rochester Hillsis seeking a Automotive Service Porterto assist our growing Servicedepartment intaking it to thenext level. We will be under construction and have an immediate need for porters to move vehicles to and from both our locations.

About Us

AtSerra Ford Rochester Hills, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee atSerra Ford Rochester Hillsis absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

GENERAL SUMMARY

Cleans, moves, and maintains service vehicles. Assists Service Department managers, Advisors, Technicians and Cashiers.

Reports To: Service Manager

DUTIES AND RESPONSIBILITIES:

Achieving High Standards

  • Contributes to customer satisfaction by providing prompt, efficient, and quality service.
  • Provides service departmentwith customer valet service.
  • Pays attention to “small details” before delivering a car to a customer.
  • Cleans vehicle before delivery to customer.
  • Anticipates customers’ needs.

Working Effectively with Others

  • Interacts successfully with multiple dealership departments.
  • Follows and carriers out oral and written instructions.
  • Maintains positive, approachable attitude when dealing with internal and external customers.

Handling Pressure

  • Maintains composure while experiencing changes in work priorities or procedures.
  • Maintains high performance levels while facing time deadlines or handling multiple tasks.
  • Maintains professional demeanor when faced with unanticipated problems, complications or delays.

Managing Complexity

  • Focuses attention on priority work to ensure that deadlines are met.
  • Maintains stock of cleaning materials
  • Identifies and supports opportunities for methods/process improvement.

Applying the Basics

  • Observes all relevant health and safety procedures, particularly with regard to handling and storing hazardous substances.
  • Uses basic math skills to perform calculations.
  • Completes forms accurately.

Understanding and Using Business Knowledge

  • Has overall understanding of dealership business objectives.
  • Attends training courses as required.

EDUCATION/CERTIFICATION REQUIREMENTS

  • High School degree or equivalent preferred

EXPERIENCE

  • No experience necessary

PHYSICAL REQUIREMENTS: WORKING CONDITIONS:

  • Driving a vehicle
  • Able to lift at least 50lbs
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