Automotive Service Operations Leader

Heartlandtireandauto; Shakopee (MN); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Heartlandtireandauto in Shakopee, MN, is seeking a Service Manager to lead the service department. This role oversees daily operations, coordinates scheduling, and ensures high-quality maintenance and repair work while maintaining strong customer relationships.

The ideal candidate has a minimum of 3 years in automotive service management, strong leadership, and a solid understanding of preventive maintenance, electrical troubleshooting, and body shop coordination.

Qualifications

• High school diploma or equivalent; technical certification or associate degree in automotive technology or related field preferred.
• Minimum of 3 years experience in automotive service management or a related supervisory role.
• Proven knowledge of building maintenance, preventive maintenance, and automotive repair processes.
• Strong customer service experience with demonstrated ability to manage customer interactions effectively.
• Familiarity with electrical troubleshooting and line maintenance procedures.
• Bachelor’s degree in Business Administration, Automotive Technology, or a related discipline is preferred.
• Experience working in or managing a body shop environment.
• Certification from recognized automotive service organizations (e.g., ASE certification).
• Proficiency with service management software and digital diagnostic tools.
• Leadership training or management certification.

Responsibilities

• Manage daily operations of the service department, including scheduling, workflow coordination, and resource management.
• Oversee preventive maintenance programs to ensure timely and effective servicing of vehicles and equipment.
• Supervise and support technicians in electrical troubleshooting, automotive repair, and line maintenance tasks.
• Maintain high levels of customer satisfaction by addressing inquiries, resolving complaints, and ensuring clear communication.
• Coordinate with the body shop and other departments to streamline repair processes and optimize turnaround times.
• Implement and monitor safety protocols and quality control measures within the service department.
• Prepare reports on service department performance, customer feedback, and maintenance activities for senior management.
• Train and develop service staff to enhance technical skills and customer service capabilities.

Education

High school diploma or equivalent

Associate degree in automotive technology or related field

Bachelor’s degree in Business Administration, Automotive Technology, or related discipline

Job description

Heartlandtireandauto in Shakopee, MN, is seeking a Service Manager to lead the service department. This role oversees daily operations, coordinates scheduling, and ensures high-quality maintenance and repair work while maintaining strong customer relationships.

The ideal candidate has a minimum of 3 years in automotive service management, strong leadership, and a solid understanding of preventive maintenance, electrical troubleshooting, and body shop coordination.