Automotive Service Manager | Lead Team, Elevate Satisfaction

Empire Automotive Group; Hillside (NJ); On-site; USD 162,000 - 198,000; Full time

Benefits offered by this job

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

Empire Automotive Group's Nissan of Hillside, NJ is seeking an experienced Service Manager to lead the growing service department. You will guide service advisors and technicians to elevate efficiency, communication, and customer satisfaction.

The ideal candidate has at least three years managing a union shop in a franchised automotive dealership, with strong leadership and a proven ability to maintain high customer satisfaction.

Qualifications

• Minimum three years of experience managing a union shop in a franchised automotive dealership.
• Import manufacturer experience is a plus.
• Strong leadership, organizational skills, and a polished professional presence.
• Excellent written and verbal communication abilities.
• Proven ability to maintain high levels of customer satisfaction.

Responsibilities

• Direct and coordinate a busy import union shop and non‑union support staff, ensuring all work meets manufacturer and municipal standards.
• Maintain customer satisfaction levels that meet or exceed expectations set by both upper management and the manufacturer.
• Utilize advertising and marketing tools to generate a consistent flow of service business.
• Establish clear communication standards for advisors and technicians to ensure customers receive accurate, timely information.
• Ensure proper dispatching of work to technicians to maximize productivity for customer repairs and internal vehicle prep.
• Develop and implement training schedules for technicians, advisors, and support staff.
• Lead your team with constructive feedback, fostering morale, professionalism, and dealership integrity.
• Train staff to greet every customer with warmth, professionalism, and attention.
• Oversee monthly business results and present upcoming monthly goals to upper management.
• Guide advisors to sell and upsell services ethically, consistently, and effectively.
• Communicate professionally across all channels to resolve customer concerns quickly and thoroughly.
• Represent the dealership with professionalism, building long‑term relationships between customers and Nissan of Hillside.

Skills

Leadership

Organizational skills

Communication abilities

Customer satisfaction focus

Team player

Tools

DMS tools

Google Suite

Microsoft Office

Job description

Empire Automotive Group's Nissan of Hillside, NJ is seeking an experienced Service Manager to lead the growing service department. You will guide service advisors and technicians to elevate efficiency, communication, and customer satisfaction.

The ideal candidate has at least three years managing a union shop in a franchised automotive dealership, with strong leadership and a proven ability to maintain high customer satisfaction.