Automotive Service Manager - Lead & Elevate Profitability

Kokomo-Auto-World-Inc; Kokomo (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Holidays

Employee discounts

Job summary

Kokomo Auto World, Inc in Kokomo, IN is seeking a Service Manager to lead the service department, drive profitability, and deliver exceptional customer service in a fast-paced dealership environment.

Ideal candidates will manage advisors and technicians, optimize shop throughput, and maintain high CSI scores while ensuring warranty compliance and strong collaboration with Parts and Sales teams.

Qualifications

• Experience in automotive service management
• Strong leadership and communication skills
• Proven ability to increase service sales and profitability
• Experience managing technicians and service advisors
• Excellent organizational and problem-solving abilities
• Proficiency with dealership management software
• Valid driver’s license and clean driving record

Responsibilities

• Lead and manage all daily operations of the service department
• Coach, motivate, and develop service advisors and technicians
• Monitor productivity, efficiency, and profitability
• Ensure an outstanding customer experience from start to finish
• Manage scheduling and workflow to maximize shop efficiency
• Maintain high CSI (Customer Satisfaction Index) scores
• Oversee warranty administration and manufacturer compliance
• Work closely with the Parts Department and Sales Department
• Recruit, train, and retain top-performing employees
• Ensure all safety and dealership policies are followed

Skills

Leadership

Communication

Sales growth

Technician management

Organization

Problem solving

DMS proficiency

Tools

Dealership Management Software

Job description

Kokomo Auto World, Inc in Kokomo, IN is seeking a Service Manager to lead the service department, drive profitability, and deliver exceptional customer service in a fast-paced dealership environment.

Ideal candidates will manage advisors and technicians, optimize shop throughput, and maintain high CSI scores while ensuring warranty compliance and strong collaboration with Parts and Sales teams.