Automotive Service Manager | Lead Customer Experience

Midas Auto Experts; Glassboro (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Uncapped Commissions

401(k)

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

Midas Auto Experts in Glassboro, NJ is seeking an automotive service manager to oversee all service department activities of a tire and related automotive parts and mechanical services retailer. This position is a Store Manager developmental role with a focus on training from within.

You will lead customer service, inspect vehicles, prepare repair orders, review pricing, and supervise up to ten technicians and staff.

Qualifications

• Minimum of 2 years of store or service manager experience.
• General automotive knowledge.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability.
• Team-building skills.
• Ability to work a flexible retail schedule including weekends, evenings and holidays.
• Valid driver’s license.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Skills

Customer service

Leadership

Communication

Team building

Flexibility

Valid driver’s license

Job description

Midas Auto Experts in Glassboro, NJ is seeking an automotive service manager to oversee all service department activities of a tire and related automotive parts and mechanical services retailer. This position is a Store Manager developmental role with a focus on training from within.

You will lead customer service, inspect vehicles, prepare repair orders, review pricing, and supervise up to ten technicians and staff.