Automotive Service Manager - Estero Bay Chevrolet

Group 1 Automotive, Inc.; Estero (FL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in automotive retail is seeking an Automotive Service Manager to lead their service department. This role is perfect for a high-energy, customer-focused individual who can drive production and enhance customer and employee retention. As part of a rapidly growing team, you will be responsible for hiring, training, and developing staff, ensuring customer satisfaction, and managing departmental budgets. The company offers a professional work environment with ample training and advancement opportunities, making it an exciting place to grow your career in the automotive industry.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job Training and Advancement Opportunities

Qualifications

• Preferred management experience in an automotive service department.
• Strong leadership skills and ability to manage a team of 15+.

Responsibilities

• Hire, train, and motivate service department staff.
• Ensure customer satisfaction and meet financial goals.
• Maintain daily sales and production records.

Skills

Leadership Skills

Customer Service Orientation

Sales Driven Background

Ability to Work Independently

High Energy Personality

Education

High School Diploma or Equivalent

Tools

CDK

Job description

Overview

Estero Bay Chevrolet is part of fast growing Group 1 Automotive, a leader in automotive retail. We have an immediate opening for a qualified AUTOMOTIVE SERVICE MANAGER to our team due to an increase in business. We are interested in someone with high energy, customer-focused individual to lead our Service Department to high levels in production and customer and employee retention!

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Hire, train, develop and motivate the service department staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Establish promotional service prices.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

• Previous management experience in an automotive service department is preferred.
• Previous GM experience is preferred but not required.
• Sales driven background.
• High CSI and customer focused.
• Experience managing 15+ employees preferred.
• Strong leadership skills.
• CDK Experience a plus.
• Ability to work independently and be self-motivated.
• Great attitude with high-energy personality.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.