Automotive Service Manager - Estero Bay Chevrolet

Group1 Automotive, Inc.; Estero (FL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in automotive retail is seeking a dynamic Automotive Service Manager to lead their service department. This role offers the opportunity to drive customer satisfaction and employee retention while managing a talented team. You will be responsible for hiring, training, and motivating staff, forecasting departmental goals, and maintaining high standards of service. With a focus on integrity and teamwork, this position promises a professional work environment with ample training and advancement opportunities. If you are passionate about customer service and have a knack for leadership, this is your chance to accelerate your career in a rewarding field.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job Training and Advancement Opportunities

Qualifications

• Management experience in automotive service department preferred.
• Strong leadership and customer-focused skills are essential.

Responsibilities

• Lead the service department staff and ensure high levels of customer satisfaction.
• Develop and monitor budgets, sales, and production records.

Skills

Leadership Skills

Customer Service Orientation

Sales Skills

Self-motivation

Problem-solving

Education

High School Diploma or Equivalent

Tools

CDK

Job description

Overview

Estero Bay Chevrolet is part of fast-growing Group 1 Automotive, a leader in automotive retail. We have an immediate opening for a qualified AUTOMOTIVE SERVICE MANAGER to our team due to an increase in business. We are interested in someone with high energy, customer-focused individual to lead our Service Department to high levels in production and customer and employee retention!

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Hire, train, develop and motivate the service department staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Establish promotional service prices.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

• Previous management experience in an automotive service department is preferred.
• Previous GM experience is preferred but not required.
• Sales driven background.
• High CSI and customer focused.
• Experience managing 15+ employees preferred.
• Strong leadership skills.
• CDK Experience a plus.
• Ability to work independently and be self-motivated.
• Great attitude with high-energy personality.
• Professional appearance and work ethic.
• Ability to work well in a process-driven environment.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

Group 1 Automotive is an Equal Employment Opportunity employer.