Automotive Service Manager

The Tire Shop Point S - Mount Vernon; Washington (District of Columbia); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k) savings plan with company match

Job summary

The Tire Shop Point S - Mount Vernon is seeking an Automotive Service Manager to drive service operations, oversee the advisor team, and develop sales strategies that balance vehicle care with customer needs.

You will lead service staff, coordinate workflow, and ensure quality workmanship while maintaining safety standards and excellent customer experiences. This role includes growth opportunities and competitive compensation.

Qualifications

• Must have high school diploma or equivalent and automotive tech training
• Experience in service management or supervisory roles is preferred
• Excellent verbal and written communication skills to interact with customers and technicians
• Ability to upsell services based on vehicle condition and customer needs

Responsibilities

• Overseeing and providing leadership to the other service advisors
• Training new advisors on proper procedures
• Coordinating and managing the workflow in the service area
• Assigning tasks to other technicians to ensure efficient and timely completion of work
• Conducting quality control inspections to ensure all services meet established standards
• Addressing and resolving any issues or concerns related to the quality of work
• Handling more complex customer inquiries or issues
• Providing expertise and recommendations to customers regarding services
• Ensuring that safety protocols and guidelines are followed by all technicians
• Conducting regular safety meetings and promoting a safety-conscious work environment
• Addressing and resolving more complex technical issues related to services
• Collaborating with other leads/management to troubleshoot challenging problems
• Identifying opportunities for process improvement and efficiency in service operations
• Implementing new procedures or best practices as appropriate
• Collaborating with management to provide input on service operations, performance evaluations, and team development

Skills

Communication

Customer service

Leadership

Multitasking

Technical knowledge

Education

High school diploma or equivalent

Technical or vocational automotive training

TIA certification support available

Tools

POS software

Appointment scheduling software

Microsoft Office

Job description

Job Description

Job Description

Benefits:Bonus based on performanceCompetitive salaryEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentWellness resourcesBenefits/PerksPaid time offStable working hoursExcellent Training – with opportunities for training and career advancementMedical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 daysCompetitive wages401(k) savings plan with company matchJob SummaryThe

Automotive Service Manager

plays a critical role in driving the sales operations, including tire sales, auto parts, and repair services. This position involves strategic planning, team leadership, and customer relationship management to achieve sales targets and ensure customer satisfaction. The Automotive Service Manager oversees the service advisor team, develops sales strategies, and works closely with the service department to ensure a seamless customer experience. This role is a unique blend of skills in order to drive sales growth, lead a team effectively, and ensure customer satisfaction while balancing technical understanding and translation for customer understanding.

Responsibilities

Overseeing and providing leadership to the other service advisors.Training new advisors on proper procedures.Coordinating and managing the workflow in the service area.Assigning tasks to other technicians to ensure efficient and timely completion of work.Conducting quality control inspections to ensure that all services meet established standards.Addressing and resolving any issues or concerns related to the quality of work.Handling more complex customer inquiries or issues.Providing expertise and recommendations to customers regarding services.Ensuring that safety protocols and guidelines are followed by all technicians.Conducting regular safety meetings and promoting a safety-conscious work environment.Addressing and resolving the more complex technical issues related to services.Collaborating with other leads/management to troubleshoot challenging problems.Identifying opportunities for process improvement and efficiency in service operations.Responsible for implementing new procedures or best practices as appropriate.Collaborating with management to provide input on service operations, performance evaluations, and team development.

Qualifications

High School Diploma or EquivalentTechnical or vocational training courses in automotive repair, tire technology, or a related field a plusTIA certification with company support and assistanceValid driver’s license and acceptable driving record required3+ years prior experience in a service management role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.Extensive experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).The ability to upsell services and products based on vehicle condition and customer needs

Company Overview

At The Tire Shop Point S - Mount Vernon, we are a locally owned and operated business that is dedicated to delivering exceptional service and care to our customers while fostering a work environment where every team member feels valued and empowered. With a foundation rooted in strong family values and ethical operations, we are excited to welcome new team members who are ready to grow with us and contribute to our shared success.