Automotive Service Manager

Napleton Nissan; Urbana, Northern (IL, KY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k plan

Job summary

Napleton Nissan is seeking an Automotive Service Manager I at Napleton Auto Park Urbana to lead the Service Department, attract and develop talent, and drive an exceptional service experience for customers. This role requires a high-volume dealership background and a passion for process discipline.

You will drive performance, engage the team, align with Napleton processes, and manage the business with a focus on customer satisfaction and operational excellence.

Qualifications

• Automotive service management experience in a high-volume dealership.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Willingness to undergo a background check and drug screen.
• Valid Driver's License and clean driving record.
• 18+ years of age or older for policy compliance.

Responsibilities

• Set a clear vision and goals for the Service Department to achieve performance targets.
• Drive an efficient service operation delivering speedy, right-first-time repairs.
• Inspire and coach the team to meet Napleton processes and goals.
• Attract, develop, and retain top service department talent.
• Create exceptional customer experiences to drive loyalty.
• Ensure the service area is ready with proper displays and information.
• Manage the business following Napleton and manufacturer requirements.
• Analyze the business to identify opportunities and action plans to improve performance.
• Lead day-to-day operations to drive the business forward.
• Perform other duties as assigned by management.

Skills

Leadership

Talent development

Strategic vision

Customer service mindset

Education

High School Diploma

Tools

CRM software

Dealership technology tools

Job description

The Ed Napleton Automotive Group is looking for our nextAutomotive Service Manager llocated at Napleton Auto Park of Urbana, TheAutomotive Service Manageris the leader of the Service Department within Napleton's dealerships. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating exceptional service experience for our customers.

Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of$120,000-$170,000 per year. This includes incentive-based pay, so your skill and effort drive your income.
• Family Owned and Operated - 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Discounts on products, services, and vehicles
• Growth Opportunities

Job Responsibilities:

• Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
• Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
• Engaging and motivating the team to achieve key goals and performance expectations following Napleton's processes.
• Attracting, developing, and retaining the very best talent for the Service Department.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is customer-customer ready with proper displays and information.
• Managing the business in accordance with Napleton and the manufacturer's requirements and processes.
• Analyzing the business to determine opportunities and developing actions plans to improve performance.
• Driving the business though day to day involvement in the operations.
• Other duties as assigned as assigned by management

Job Requirements:

• High School Diploma or equivalent.
• Automotive Service Management experience in a high -volume dealership
• Ability to set and achieve targeted goals
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology
• Valid Driver's License and have and maintain an acceptable driving record.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

Automotive Service Manager, Automotive Service Director. Fixed Operations Manager, Fixed Operations Manager, Assistant Service Manger