Automotive Service Manager

Ed Napleton Auto Group; Urbana (IL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation

Discounts on services and vehicles

Growth opportunities

Job summary

Ed Napleton Automotive Group is seeking an Automotive Service Manager for Napleton Auto Park of Urbana. This role leads the Service Department, drives performance, and focuses on attracting, developing, and retaining top talent to deliver exceptional service experiences.

We offer a competitive pay range with incentives, medical/dental/vision, 401k, and growth opportunities. Join a family-owned group with a strong nationwide presence and a commitment to employee development.

Qualifications

• High School Diploma or equivalent required.
• Automotive Service Management experience in a high-volume dealership.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Experience and comfort working with technology in a service environment.

Responsibilities

• Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
• Driving an efficient sales and production operation to quickly service customers while ensuring first-time-right repairs.
• Engaging and motivating the team to meet key goals and performance expectations.
• Attracting, developing, and retaining the best talent for the Service Department.
• Creating an exceptional customer experience to drive loyalty.
• Ensuring the Service area is ready with proper displays and information for customers.
• Managing the business in accordance with Napleton's and manufacturer requirements.
• Analyzing the business to identify opportunities and develop action plans to improve performance.
• Driving the business through day-to-day involvement in operations.
• Other duties as assigned by management.

Skills

Targeted goals to achieve

Talent attraction & retention

Technology experience in auto service

Education

High School Diploma or equivalent

Job description

The Ed Napleton Automotive Group is looking for our next Automotive Service Manager l located at Napleton Auto Park of Urbana, The Automotive Service Manager is the leader of the Service Department within Napleton's dealerships. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating exceptional service experience for our customers.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of $120,000-$170,000 per year. This includes incentive-based pay, so your skill and effort drive your income.


• Family Owned and Operated – 90+ years in business!


• Medical, Dental, Vision Insurance, 401k


• For additional benefit information please go to: NapletonCorpFlorida.MyBenefitsLibrary.com


• Paid Vacation and Sick Time


• Discounts on products, services, and vehicles


• Growth Opportunities

Job Responsibilities:

• Setting a clear vision and goals for the Service Department to achieve targeted performance goals.


• Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.


• Engaging and motivating the team to achieve key goals and performance expectations following Napleton's processes.


• Attracting, developing, and retaining the very best talent for the Service Department.


• Creating an exceptional customer experience to drive customer loyalty.


• Ensuring the Service area is customer-customer ready with proper displays and information.


• Managing the business in accordance with Napleton and the manufacturer's requirements and processes.


• Analyzing the business to determine opportunities and developing actions plans to improve performance.


• Driving the business though day to day involvement in the operations.


• Other duties as assigned as assigned by management

Job Requirements:

• High School Diploma or equivalent.


• Automotive Service Management experience in a high -volume dealership


• Ability to set and achieve targeted goals


• Ability to attract, develop, and retain talent.


• Experience and desire to work with technology


• Valid Driver’s License and have and maintain an acceptable driving record.


• Willingness to undergo a background check and drug screen in accordance with local law/regulations.


• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

Automotive Service Manager, Automotive Service Director. Fixed Operations Manager, Fixed Operations Manager, Assistant Service Manger