Automotive Service Manager

Napletonkia; Elmhurst (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid vacation and sick time

Paid training

Discounts on products, services, and-

Job summary

The Ed Napleton Automotive Group is seeking an Automotive Service Manager I to lead the Service Department at a Napleton dealership. This role drives performance by attracting and developing top talent and delivering an exceptional service experience for customers.

We offer a comprehensive package including medical, dental, vision, 401k, paid vacation and sick time, paid training, discounts on products and services, and strong growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Experience leading a service department in a high-volume dealership.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology.
• Valid Driver’s License and clean driving record.
• Willingness to undergo background checks per local laws.
• 18+ years of age or older to comply with driving policy.

Responsibilities

• Set a clear vision and goals for the Service Department to meet performance targets.
• Drive an efficient service operation to quickly service customers and ensure right-first-time quality.
• Engage and motivate the team to achieve goals and follow Napleton’s processes.
• Attract, develop, and retain top talent for the Service Department.
• Create an exceptional customer experience to drive loyalty.
• Ensure the Service area is customer-ready with proper displays and information.
• Manage the business per Napleton and manufacturer requirements.
• Analyze the business to identify opportunities and develop improvement plans.
• Lead day-to-day operations to drive the business.

Skills

Leadership

Talent development

Goal setting

Technology affinity

Customer service

Education

High School Diploma or equivalent

Job description

The Ed Napleton Automotive Group is looking for our next Automotive Service Manager llocated at *DEALERSHIP NAME*, The Automotive Service Manager is the leader of the Service Department within Napleton’s dealerships. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating an exceptional service experience for our customers.

What We Offer:

• Potential pay range of $120,000-$160,000 per year. This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
• Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
• Engaging and motivating the team to achieve key goals and performance expectations following Napleton’s processes.
• Attracting, developing, and retaining the very best talent for the Service Department.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is customer-customer ready with proper displays and information.
• Managing the business in accordance with Napleton and the manufacturer requirements and processes.
• Analyzing the business to determine opportunities and developing actions plans to improve performance.
• Driving the business though day to day involvement in the operations.

Job Requirements:

• High School Diploma or equivalent.
• Automotive Service Management experience in a high -volume dealership
• Ability to set and achieve targeted goals
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology
• Valid Driver’s License and have and maintain an acceptable driving record.
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws