Automotive Service Manager

Big Brand Tire & Service; Yorba Linda (CA); On-site; USD 34,000 - 62,000; Full time

Benefits offered by this job

Competitive hourly rate + commission

Overtime opportunities

Paid vacation and holidays

Medical, dental, vision, life

401(k) with company match

Employee discounts and referral awards

Career growth to store/multi-unit

Job summary

Big Brand Tire & Service in Yorba Linda, CA is seeking an Automotive Service Manager to lead a busy service department and deliver exceptional customer experiences.

You will supervise technicians and advisors, coach sales, and ensure efficient operations while upholding safety and quality. A strong service-sales background and leadership skills are required for success in a high-volume shop.

Qualifications

• 1–3 years of automotive service management or repair leadership experience.
• Strong service sales background focused on tires, brakes, maintenance, or mechanical work.
• Proven ability to lead a team in a high-volume, fast-paced setting.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead the service team—train, coach, and motivate technicians and advisors.
• Bridge mechanics and customers: explain repairs, recommend services, and close sales.
• Drive store performance by meeting and exceeding sales and service targets.
• Partner with the Store Manager on daily operations, scheduling, and compliance.
• Keep the shop efficient, safe, and aligned with standards.
• Ensure world-class service to build loyalty and trust.

Skills

Service management

Sales leadership

Customer communication

Team leadership

Job description

Automotive Service Manager

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

Description

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other. We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth — with progression into Store Manager or Multi-Unit leader, evidenced by hundreds of team member promotions.

Service Manager Responsibilities

• Lead the service team — train, coach, and motivate techs & advisors to perform at their best
• Be the bridge between mechanics and customers: explain repairs, recommend services, and close sales with confidence
• Drive store performance by hitting and exceeding sales & service targets
• Partner with Store Manager on daily operations, scheduling, and compliance
• Keep the shop efficient, safe, and aligned with company standards
• Ensure every customer gets world-class service that builds loyalty and trust

What Makes You a Great Fit

• At least 1-3 years of experience in automotive service management or retail repair leadership
• Strong background in service sales (tires, brakes, maintenance, or mechanical)
• Proven ability to lead a team in a high-volume, fast-paced environment
• Excellent communication and problem-solving skills
• Valid driver’s license + ability to lift 70 lbs (jumping in when needed is part of the job)
• A self-starting who thrives on results, accountability, and growth
• Open availability, including weekends, to lead and support the team during peak business times

About Big Brand Tire & Service

For more than 50 years, Big Brand Tire & Service has been a trusted name in tires and auto repair. With hundreds of locations across the country and a growing footprint, we're serious about two things: delivering world-class service to our customers and being an employer of choice by creating opportunities for our people to grow and build rewarding careers.

Equal Opportunity Statement

American Tire Depot is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.