Automotive Service Manager

Express Oil Change & Tire Engineers; Dothan (AL); Sur place; USD 50 000 - 70 000; Plein temps

Résumé du poste

A leading automotive service provider in Alabama is looking for an Automotive Service Manager. This role involves overseeing technician performance, managing inventory, and ensuring a high level of customer service. The ideal candidate will have at least 2 years of service management experience and possess outstanding leadership abilities. You will create a motivational work environment and actively contribute to operational success. Knowledge of OSHA compliance is a plus. Join a growing team dedicated to automotive excellence.

Qualifications

• Minimum of 2 years’ experience in a Service Manager role.
• Proven track record of exceeding business objectives.
• Ability to mentor others to ensure efficiency.

Responsabilités

• Supervising technicians and service personnel.
• Coaching service department teammates on operational issues.
• Managing parts inventory and updating in-house parts.

Connaissances

Outstanding leadership skills

Ability to work in a fast-paced environment

Highly organized and detail-oriented

Excellent verbal and written communication

Ability to develop professional relationships

Solid knowledge of basic OSHA laws

Description du poste

Express Oil Change & Tire Engineers is one of the leading automotive service providers in the nation with over300 locations across 19states. We employ experienced, certified technicians trained to provide premium total-car care, and we use state-of-the-art equipment and premium parts to ensure the quality of our work. In addition to the oil change, our teams are capable of providing specialty services, tire services, as well as a variety of mechanical services, while continuing to place an emphasis on customer experience and being your one-stop automotive service provider. Express Oil Change & Tire Engineers continues to grow while maintaining our vision to continuously be the pre-eminent automotive maintenance provider, leading our industry through excellence, innovation, and growth.

Job Description

The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.

Primary Responsibilitiesinclude (but are not limited to):

• Specific duties for this customer service role include, but are not limited to:
• Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Coaching personnel on enforcing wheel torqueing process
• Ensures that proper inspections are being conducted

Qualifications

We are looking for:

• Outstanding leadership and store management skills
• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Manager role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws and MSDS Compliance

Additional Information

All of your information will be kept confidential according to EEO guidelines.

Physical Requirements:

• Prolonged periods of standing, stooping, and bending
• At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
• Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.