Automotive Service Manager

Express Oil Group; Pelham (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Express Oil Change & Tire Engineers in Pelham, Alabama, seeks an Automotive Service Manager to lead the service department, coach technicians, and implement store processes that meet high standards of excellence.

You will work closely with the Store Manager, recruit and supervise staff, and ensure safety, efficiency, and customer satisfaction across service operations.

Qualifications

• Must have outstanding leadership and store management skills.
• Minimum of 2 years’ experience in a Service Manager role.
• Proven track record of exceeding business objectives.
• Ability to work in a fast-paced environment and stay organized.
• Excellent verbal and written communication; able to develop professional relationships with customers and team members.
• Solid knowledge of basic OSHA laws and MSDS compliance.

Responsibilities

• Set highest standards of excellence and embody core values in service operations.
• Coach team members and develop store processes with hands-on leadership.
• Supervise technicians and service personnel; plan and schedule duties; ensure completion of assignments.
• Work directly with customers on sales, service opportunities, and adjustments.
• Evaluate performance and productivity of service department staff.
• Manage parts inventory and outside purchases; ensure alignment with Tire Purchase Program and restock in-house parts.
• Ensure store and equipment safety and proper use of safety procedures.
• Coach staff on wheel torqueing process and ensure proper inspections are conducted.

Skills

Leadership

Customer relations

Communication

Mentoring

Detail orientation

OSHA/MSDS compliance

ISI systems

Tools

ISI systems

Job description

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 400 locations across 21states, leading our industry through excellence, innovation, and growth. Don’t let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.

Job Description

The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.

Primary Responsibilities

include (but are not limited to):

• Specific duties for this customer service role include, but are not limited to:
• Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Coaching personnel on enforcing wheel torqueing process
• Ensures that proper inspections are being conducted

Qualifications

We are looking for:

• Outstanding leadership and store management skills
• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Manager role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws and MSDS Compliance

Additional Information

All of your information will be kept confidential according to EEO guidelines.

Physical Requirements

• Prolonged periods of standing, stooping, and bending
• At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
• Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.