Automotive Service Manager

Tate Branch Autoplex Carlsbad; Carlsbad (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading automotive group in Carlsbad is seeking a Service Manager to enhance customer relationships and manage the service department. The ideal candidate will possess strong service management skills and a commitment to customer satisfaction. This role includes overseeing service personnel, maintaining service quality, and achieving departmental goals in a supportive work environment.

Benefits

Competitive Pay + Bonus

Flexible Working Hours

Health Insurance (medical, dental, vision)

PTO & Sick Leave

401(K)

Training

Employee Discounts

Qualifications

• Minimum 3 years of experience as a service manager.
• Strong focus on providing excellent customer service.

Responsibilities

• Assist customers in servicing and repairing vehicles.
• Craft goals and objectives for the service department.
• Maintain a high Customer Service Index (CSI) rating.

Skills

Customer Service

Team Support

Education

High School Diploma

Job description

We are looking for aService Manager to join our growing team at Tate Branch Auto Plex in Carlsbad,NM! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features.

Here at Tate Branch Auto Group we strive to be the best in all areas of our business. To accomplish this we must offer the best customer service, an exceptional work environment, as well as a strong support of our community.If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.

Benefits

• Competitive Pay + Bonus
• Flexible Working Hours
• Health Insurance (medical, dental, vision)
• PTO & Sick Leave
• 401(K)
• Training
• Employee Discounts

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

• A minimum of 3 years of experience as a service manager
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.