Automotive Service Advisor Jeep Dodge Chrysler

Empire Automotive Group; West Islip (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

Empire Automotive Group in West Islip is looking for an experienced Automotive Service Advisor to join their new state-of-the-art service facility. This role requires strong communication skills and a customer-focused approach to deliver exceptional service.

The ideal candidate will have at least one year of customer-facing experience, a dependable mindset, and the ability to multitask effectively. Benefits include health insurance, a 401k plan, and opportunities for promotion from within.

Qualifications

• Minimum of one year of customer-facing or telephone-based service experience.
• Exceptional communication, interpersonal, and organizational abilities.
• Proficient in computer skills and capable of multitasking effectively.

Responsibilities

• Manage service orders and ensure a smooth workflow within the Service Lane.
• Deliver prompt, courteous, and effective service to all customers.
• Take ownership of the customer experience by going above and beyond.

Skills

Customer-facing service experience

Communication skills

Organizational abilities

Technical knowledge related to vehicles

Ability to multitask

Job description

Empire Automotive Group: Jeep Chrysler Dodge of West Islip

Automotive Service Advisor

Step into something extraordinary. Our brand-new, state-of-the-art service facility will be designed to impress—and we’re looking for an experienced Service Advisor to help lead the way.

This Stunning New Space Features

• A modern drive-through with cutting-edge equipment
• An efficient, high-performance shop built for productivity
• A spacious, contemporary customer lounge complete with a full beverage and snack bar

Daily Responsibilities

• Manage service orders and ensure a smooth workflow within the Service Lane.
• Deliver prompt, courteous, and effective service to all customers.
• Take ownership of the customer experience by going above and beyond to leave a lasting positive impression.
• Provide concierge-level support for all inquiries, whether in person or over the phone, ensuring no customer is mishandled.
• Maximize the daily utilization of technicians' time by ensuring it is consistently allocated to service customers.
• Efficiently assign work to technicians based on skills and availability.
• Address technical questions related to vehicle issues, warranties, services, and repairs.
• Maintain the Customer Success Index at or above company expectations.
• Assist in diagnosing vehicle problems and manage the ordering of necessary parts and tools.
• Oversee warranty claims administration and provide training and supervision for the service department team.
• Encourage adherence to relevant laws and regulations.
• Foster a positive work environment by building strong relationships with factory representatives and promoting employee collaboration.

Ideal Candidate Qualities

• Availability to work flexible hours, including weekends.
• A dependable, self-motivated mindset with a driven and ambitious spirit.
• Quick to learn new products and eager to grow and improve continuously.
• Maintains a professional appearance and polished demeanor.
• Exceptional communication, interpersonal, and organizational abilities.
• Values active listening and demonstrates empathy in interactions.
• Exhibits a strong work ethic and thrives in fast-paced, results-oriented environments.
• Possesses a minimum of one year of customer-facing or telephone-based service experience.
• Displays friendliness, enthusiasm, reliability, and a positive, team-oriented attitude.
• Welcomes constructive feedback as an opportunity for growth and self-improvement.
• Proficient in computer skills and capable of multitasking effectively.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re‑imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within