Automotive Sales Consultant - Volvo Durham

Hol-Dav Inc; Durham (NC); On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

401(k) with Company Match

Employee Discounts

Employee Referral Program

Job summary

Johnson Volvo Cars Durham is seeking a motivated Automotive Sales Consultant to guide guests through the vehicle-buying journey, from initial conversation to delivery and beyond.

You will understand customer needs, demonstrate features and ownership benefits, and help customers evaluate purchase, lease, or trade options while maintaining CRM data and building lasting relationships.

Qualifications

• Experience in automotive sales or hospitality, retail, or customer-facing roles considered a plus.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication.
• Ability to listen, ask questions and earn trust.

Responsibilities

• Guide guests through the vehicle-buying experience from first contact to delivery.
• Understand guest needs and present suitable new or pre-owned vehicles.
• Demonstrate features, tech, safety systems, and ownership benefits.
• Prepare pricing proposals and assist with financing options.
• Maintain accurate CRM data and follow up with leads and customers.

Skills

Sales experience

Customer service

Communication

CRM familiarity

Team player

Tools

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Johnson Volvo Durham, Durham, NC, US

Build relationships. Know your product. Create an experience customers remember!

Johnson Volvo Cars Durham, conveniently located in the Southpoint area, is looking for motivated, personable Automotive Sales Consultants to join our team.

You don't have to come from the automotive industry to build a successful career in automotive sales. Some of the qualities that make an exceptional Sales Consultant - curiosity, communication, hospitality, relationship building, follow-through, and a genuine desire to help people - translate from many different careers.

If you enjoy connecting with people, appreciate innovative products and technology, and want a career where your effort and performance can directly influence your success, we'd like to meet you.

What You'll Do

As a Sales Consultant, you'll guide guests through the vehicle-buying experience, from the first conversation through vehicle delivery and beyond.

You'll take the time to understand what each guest actually needs, help them explore their options, become a knowledgeable resource on our vehicles and technology, and create an experience that earns their trust and future business.

Responsibilities include:

• Welcome guests and create a professional, comfortable, and engaging sales experience.
• Ask thoughtful questions to understand each guest's transportation needs, preferences, lifestyle, and budget.
• Help guests select new and pre-owned vehicles that fit their individual needs.
• Present and demonstrate vehicle features, technology, safety systems, and ownership benefits.
• Conduct professional and informative test drives.
• Assist guests in evaluating purchase, lease, and trade-in options.
• Prepare and present pricing proposals in accordance with dealership guidelines.
• Partner with Sales Management and Finance to help customers move smoothly through the purchase process.
• Maintain accurate and timely customer information and activity in the dealership's CRM system.
• Respond to leads and maintain consistent follow-up with prospective and existing customers by phone, email, text, and other approved channels.
• Develop repeat and referral business by building relationships that extend beyond the initial sale.
• Maintain strong knowledge of Volvo vehicles, new and pre-owned inventory, manufacturer programs, available options, warranties, and competitive products.
• Complete required manufacturer certifications and dealership training.
• Coordinate and conduct professional vehicle deliveries, ensuring guests understand vehicle features, technology, maintenance needs, and available ownership resources.
• Introduce customers to our Service team and help establish the relationship that will support them throughout their ownership experience.
• Follow up after delivery to ensure satisfaction and continue building the customer relationship.

What We're Looking For

We're looking for people who aremotivated, coachable, relationship-oriented, and comfortable being accountable for their own results.

Successful candidates should bring:

• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication.
• The ability to listen, ask good questions, and establish trust.
• A positive, professional, and customer-focused approach.
• Strong organizational and follow-up skills.
• The ability to manage multiple customers, leads, appointments, and priorities.
• Comfort with technology and the ability to learn dealership CRM and sales systems.
• An interest in learning vehicle features, safety systems, connectivity, and evolving automotive technology.
• The ability to work independently while contributing to a team environment.
• A strong work ethic and willingness to consistently prospect, follow up, and develop new business.
• A willingness to complete required Volvo and dealership training.
• A valid driver's license and driving record acceptable under company standards.
• Flexibility to work a retail automotive schedule, including evenings and Saturdays as required.

Previous automotive sales experience is welcome, but it isn't the only path to success here. Experience in hospitality, retail sales, customer service, relationship-based sales, or another performance-driven environment can translate extremely well into automotive sales.

What Success Looks Like

Successful Automotive Sales Consultants understand that the work behind the sale matters just as much as the sale itself.

Our Sales Consultants are expected to build and manage their business through:

• Consistent customer follow-up and lead management.
• Appointment generation and prospecting activity.
• Accurate and timely CRM use.
• Strong product knowledge and continued training.
• Exceptional customer satisfaction.
• Repeat and referral business.
• Professionalism, teamwork, and reliable attendance.

Why Johnson Volvo Cars Durham?

Volvo has long been associated with thoughtful design, safety, innovation, and technology—and today's vehicles give our Sales Consultants an opportunity to become true product experts. At Johnson Volvo Cars Durham, you'll help customers understand not just which vehicle they want, but how its features, technology, and ownership experience fit their individual needs. You'll receive ongoing product and manufacturer training and have the opportunity to develop the sales, technology, and relationship-building skills that can support a long-term automotive career.

As part of Johnson Automotive, you'll also join an established automotive organization that values performance, professionalism, teamwork, customer relationships, and continued development.

A Career Where Your Effort Matters

Automotive sales can offer significant earning potential for people who are willing to learn, consistently follow the sales process, develop relationships, and build their own book of business.

There are no shortcuts to becoming a successful Sales Consultant, but for someone who enjoys people, welcomes accountability, wants to keep learning, and is motivated by goals, it can be an incredibly rewarding career.

Bring the personality, curiosity, work ethic, and drive. We'll give you the opportunity to build something with them.

• Paid Holidays
• Paid Time Off
• 401(k) with Company Match
• Employee Referral Program
• Employee Discounts

Benefits following 60 days of employment include:

• Medical, Dental, and Vision Insurance
• Employer-Paid and Voluntary Life Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Hospital Insurance
• Healthcare and Dependent Care Savings AccountsEmployee Assistance Program
• Pet Insurance, Will Preparation Services, and Travel Assistance

Johnson Volvo Cars Durham and Johnson Automotive participate in E-Verify and are Equal Opportunity Employers. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Safety Matters: All employment offers are contingent upon satisfactory completion of a Background Check, Drug Test, and Motor Vehicle Report.