Automotive Service Customer Relations Concierge

Brooklyn Chrysler Jeep Dodge Ram; New York (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Professional development

Vehicle purchase program

Service discounts

Career advancement

Job summary

Brooklyn Chrysler Jeep Dodge Ram is seeking an Automotive Customer Relations Concierge to deliver exceptional service before, during, and after vehicle service visits.

You will greet customers, coordinate service appointments, and manage inquiries with empathy while supporting sales and promotions to drive loyalty and revenue.

Qualifications

• High school diploma or equivalent required; associate degree or certification in customer service, business, or automotive technology preferred.
• 1–3 years of customer service experience; automotive dealership experience or service department exposure is a strong plus.
• Excellent verbal and written communication skills; professional phone presence and strong interpersonal skills.
• Proficiency with CRM and dealership management systems (DMS); scheduling tools and MS Office.
• Strong problem-solving abilities, attention to detail, and ability to multitask in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering a positive guest experience and building long-term relationships.
• Valid driver’s license and clean driving record preferred for shuttle or loaner vehicle responsibilities.

Responsibilities

• Greet customers and serve as primary contact for customer relations during visits.
• Schedule and confirm service appointments via phone, email, and text; keep CRM records updated.
• Proactively outreach for reminders, recalls, and campaigns to boost retention and throughput.
• Handle inbound inquiries, complaints, and escalations with empathy; escalate when needed.
• Coordinate with service staff to update customers on status and ETA.
• Offer concierge services like rides, loaners, and shuttle scheduling.
• Document interactions and outcomes in CRM for improvement and reporting.
• Support promotions by communicating benefits and driving appointment bookings.

Skills

Customer service

CRM proficiency

Communication skills

Multitasking

Problem solving

Education

High school diploma

Tools

CRM/DMS

Job description

Saturdays OFF

$19/hr

High Traffic Dealership

Career Growth

About The Role — Automotive Customer Relations Concierge

We are seeking a dedicated Automotive Service Customer Relations Concierge to join our dealership team. This role focuses on delivering exceptional customer experiences before, during, and after vehicle service interactions. The ideal candidate is an effective communicator, problem solver, and service-minded professional who can build trust with customers and support a smooth, efficient dealership operation.

Key Responsibilities — Customer Service, Appointment Coordination, And Issue Resolution

• Greet customers upon arrival and act as the primary point of contact for customer relations throughout the visit.
• Schedule and confirm service appointments via phone, email, and text; maintain accurate appointment records in the dealership system (DMS/CRM).
• Perform proactive outreach for service reminders, follow-ups, recalls, and campaign notifications to increase retention and service throughput.
• Manage inbound customer inquiries, complaints, and escalations with empathy and timely resolution; elevate complex issues to management when necessary.
• Coordinate with service advisors and technicians to communicate vehicle status updates and estimated completion times to customers.
• Offer concierge services such as ride arrangements, loaner vehicles, and shuttle scheduling where applicable.
• Document customer interactions, feedback, and outcomes in the CRM to support continuous improvement and reporting.
• Support sales and service promotions by communicating benefits and scheduling appointments to drive revenue and customer loyalty.

Qualifications — Automotive Customer Relations Concierge Skills And Experience

• High school diploma or equivalent required; associate degree or certification in customer service, business, or automotive technology preferred.
• 1–3 years of customer service experience; automotive dealership experience or service department exposure is a strong plus.
• Excellent verbal and written communication skills; professional phone presence and strong interpersonal skills.
• Proficiency with CRM and dealership management systems (DMS); experience with scheduling tools and basic computer applications (MS Office, email).
• Strong problem-solving abilities, attention to detail, and the ability to multitask in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering a positive guest experience and building long-term relationships.
• Valid driver’s license and clean driving record preferred for shuttle or loaner vehicle responsibilities.

Benefits — Compensation, Perks, And Career Growth

• Competitive hourly pay or salary plus performance-based incentives.
• Medical, dental, and vision insurance options; employer-sponsored retirement plan.
• Paid time off, holidays, and opportunities for paid training and professional development.
• Employee vehicle purchase or lease programs and service discounts.
• Career advancement opportunities within service, sales, or management tracks.

Equal Opportunity Employer — Inclusive Workplace

We are an equal opportunity employer and welcome applicants of all backgrounds. We are committed to creating an inclusive environment that values diversity and provides equal employment opportunities for all qualified candidates.