Automotive Service Coordinator

AAA-The Auto Club Group; Wixom (MI); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

AAA membership

Health benefits

401(k) plan

Paid time off

Job summary

AAA The Auto Club Group in Wixom, MI is seeking an Automotive Service Coordinator for a full-time, in-office role. You will dispatch emergency roadside calls for members and fleet personnel via radio, phone, or computer, and prioritize responses to locate member locations.

The position requires flexible scheduling including evenings, weekends, and overtime. You may back-up drive as needed, manage payments, monitor dispatch, and document service issues using the electronic system, while

Qualifications

• Requires high school diploma or GED.
• Ability to pass background checks and DOT health requirements.
• Prior tow truck or related driving experience and ability to operate tow trucks and light service vehicles.
• Strong customer service and communication skills in English (spoken, reading, writing).
• Ability to perform basic math, maintain records, locate addresses efficiently, and provide directions.

Responsibilities

• Monitor dispatched calls and resolve service issues promptly.
• Handle driver and customer escalations per procedures.
• Communicate updates to customers and document concerns.
• Close service requests using the electronic dispatch system.
• Accept and help resolve basic payment issues; maintain payment records.

Skills

Customer service

Communication

English fluency

Problem solving

Team collaboration

Education

High school diploma

Tools

Electronic dispatch system

GPS/map tools

Job description

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

Location Details:

50888 Century Court, Wixom, MI 48393. This is an in-office, full-time position. *Please note this position is not hybrid and will report to a fleet location every day. *

Position Schedule / Shift:

Must be available toworka flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary:

As an Automotive Service Coordinator, you will dispatch calls for emergency roadsideassistanceto members and/or club fleet personnel via radio, telephone or electronically.You will receive and manage calls related toemergencyand/or commercial road service,utilizingacomputer aidedcall processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel todeterminemember/customer location and when duty calls, you may also service as a back-up Driver to ensure quality service for our members.

Key Responsibilities:

• Monitor dispatched calls and proactively resolve service issues or potential disruptions.

• Handle driver and customer escalationsin accordance withestablished procedures.

• Communicate service updates to customers and document service-related concerns.

• Close service requests using the company’s electronic dispatch system.

• Accept member/customer payments as needed andassistwith basic payment issue resolution.

• Maintainaccuratepayment records, files, and documentation.

• Track inventory, vehicle maintenance records, and request replacement tools or equipment when necessary.

• Ensure proper maintenance oftowtrucks, service vehicles, and equipment.

• Assistteam members and support less-experienced dispatchers as needed.

Qualifications:

Required

• High school diploma, GED, or equivalent required.

• Ability to pass andmaintaindrug screening, MVR, criminal background, and DOT health requirements.

• Priortowtruck or related driving experience, with the ability tooperatetowtrucks, light service vehicles, and associated equipment.

• Strong customer service, communication, and interpersonal skills; fluent in speaking, reading, and writing English.

• Ability to perform basic mathematical calculations,maintainrecords and reports,locateaddresses and intersections efficiently, and provide directions and guidance to others.

• Ability to perform minor automotive repairs, such as changing belts and hoses, and safelylift upto 75 pounds.

• Knowledge of towing procedures and equipment, including safety chains, slings, J-hooks, dollies, lockout tools, wheel lifts, and rollback trucks.

• Willingness to work irregular hours and in adverse weather conditions as needed.

• Valid state driver’s license witha good drivingrecord; Illinois-based employees must hold a valid Illinois Class C Non-CDL license.

Preferred

• Must be 21+ years of age or older.

Work Environment:

Works 50% of time innormaloffice environment. Frequent (50% or more) time spent in driving service vehicles and/ortowtrucks to provide emergency road service to AAA members, employees, and thegeneral public, with exposure to road hazards and temperature extremes.

Compensation& Benefits Overview:

ACGcomplies withall applicable state and local lawsregardingrequired benefits (including PTO,paidsick leave,etc.).

Compensation

• Hourlyratesstartingat $24.00 per hour (rate may vary by location and experience).

• Overtime opportunities paid at time-and-a-half.

• Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM

• $250 Quarterly Perfect Attendance Bonus.

• Fully paid training to help you build the skills needed for success.

Benefits

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).
  

Financial Protection & Insurance

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance options.
  

Retirement & Savings

• 401(k) plan to support long-term financial goals.

• 3% automatic deferral uponeligibility;may contribute 1% to 50% of eligible earnings, either pre or post tax.

• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.

• Additionalcompanycontribution of4% of payeach paydayintoyour account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
  

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at90 daysof employment.

• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may includeadditionalPTO based on role and/or state & local requirements.

• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and willaccrueat a minimum of 3 hours per month.

• Paid Holidays:

• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floatingholidaysand 1 volunteer day. Holidays vary by business unit schedules.

• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuitionassistance(up to $5,250 annually; 80% covered by ACG).

• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.
  

Additional Perks

• Complimentary AAA membership with roadsideassistanceand travel discounts.

• Adoptionassistanceprogram.

Job Posting Period:

This position is expected to remain posted throughAugust 26, 2026; however, it may close at any time once a qualified candidate pool isidentified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.