Automotive Service Center Manager

The Goodyear Tire & Rubber Company; Lynn (MA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Tuition assistance

Paid time off

Tire discounts

Job summary

The Goodyear Tire & Rubber Company in Lynn, MA seeks a Service Manager to lead the automotive service center, supervise the service department, schedule technicians, and ensure guest satisfaction.

The role emphasizes driving service and tire sales, training staff, and maintaining safety and quality standards while delivering timely, reliable customer service in a fast-paced environment.

Qualifications

• Minimum 1 year of previous Automotive Service management experience.
• Valid driver's license.
• Must be at least 18 years of age.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests.
• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests.
• Responsible for contributing to the training and development of service department associates.
• Articulate all warranties, promotions, and advertisements.
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Skills

Customer relations

Team leadership

Sales aptitude

Communication

Time management

Job description

The Goodyear Tire & Rubber Company in Lynn, MA seeks a Service Manager to lead the automotive service center, supervise the service department, schedule technicians, and ensure guest satisfaction.

The role emphasizes driving service and tire sales, training staff, and maintaining safety and quality standards while delivering timely, reliable customer service in a fast-paced environment.