Automotive Service Center Counter Representative

All Tune Franchising; San Antonio (TX); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Training & development

Career growth

Employee discounts on services

PTO after 1 year

Competitive hourly pay

Bonus based on performance

Free food & snacks

Advancement opportunities

Job summary

All Tune San Antonio-6178 is seeking an Automotive Service Center Counter Representative to warmly greet customers, manage service needs, and handle calls and scheduling at our fast-paced shop.

You will process work orders in the POS system, prepare invoices, and keep the front desk organized while delivering excellent customer service and teamwork.

Qualifications

• No experience necessary — we provide training for the right candidate.
• Prior experience in customer service or automotive environments preferred.
• Strong computer skills, including Microsoft Word and Excel.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Must be at least 18 years of age.
• Valid state driver’s license and clean driving record required.
• Positive attitude, team-oriented mindset, and willingness to learn.

Responsibilities

• Greet customers in a friendly, professional manner and assist with service needs.
• Answer phone calls, schedule appointments, and follow up on missed or canceled bookings.
• Communicate effectively with customers and the service team regarding repair timelines and updates.
• Create, update, and process work orders using the shop’s POS system.
• Prepare accurate customer invoices and ensure proper filing of all paperwork and records.
• Maintain a clean, organized front counter and reception area.
• Perform customer follow-up calls using the Red Carpet Callback Procedure to ensure satisfaction.
• Adhere to company policies and maintain a high standard of professionalism and integrity.

Skills

Customer service

Communication

Microsoft Word

Excel

Multitasking

Teamwork

Tools

POS system

Job description

• Opportunities for training and career growth
• Supportive, team-oriented work environment
• Employee discounts on automotive services
• Paid Time Off (PTO) after 1 year of full-time employment
• Competitive hourly pay
• Bonus based on performance
• Free food & snacks
• Opportunity for advancement

Benefits

• Opportunities for training and career growth
• Supportive, team-oriented work environment
• Employee discounts on automotive services
• Paid Time Off (PTO) after 1 year of full-time employment
• Competitive hourly pay
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Training & development

Automotive Service Center Counter Representative

All Tune San Antonio-6178 - San Antonio

All Tune San Antonio-6178 is a trusted automotive service and repair center in San Antonio that prides itself on honesty, quality, and exceptional customer service. We handle everything from routine maintenance to complete engine and transmission repairs, serving our community with reliability and care.

We're looking for a friendly, organized, and motivated Automotive Service Center Counter Representative to join our growing team. Whether you have automotive experience or are just beginning your career, this is a great opportunity to build valuable skills in the automotive service industry and work in a positive, fast-paced environment.

Position Overview

The Automotive Service Center Counter Representative is the first point of contact for customers at our shop. You'll play a vital role in ensuring every guest receives a warm welcome, clear communication, and efficient service from start to finish.

This role involves answering phones, scheduling appointments, processing work orders, handling customer inquiries, and supporting our technicians to ensure a seamless customer experience. Using All Tune Total Car Care's Red Carpet Callback Procedure, you'll follow up with customers after service to ensure satisfaction and strengthen long-term loyalty.

Schedule

• Full-time: 5 days per week
• Monday-Friday: 8:00 AM - 6:00 PM

Key Responsibilities

• Greet customers in a friendly, professional manner and assist with service needs
• Answer phone calls, schedule appointments, and follow up on missed or canceled bookings
• Communicate effectively with customers and the service team regarding repair timelines and updates
• Create, update, and process work orders using the shop’s Point of Sale (POS) system
• Prepare accurate customer invoices and ensure proper filing of all paperwork and records
• Maintain a clean, organized, and efficient front counter and reception area
• Perform customer follow-up calls using the Red Carpet Callback Procedure to ensure satisfaction
• Adhere to company policies and maintain a high standard of professionalism and integrity

Qualifications

• No experience necessary — we provide training for the right candidate
• Prior experience in customer service or automotive environments preferred
• Strong computer skills, including Microsoft Word and Excel
• Excellent communication and organizational skills
• Ability to multitask in a fast-paced environment
• Must be at least 18 years of age
• Valid state driver's license and clean driving record required
• Positive attitude, team-oriented mindset, and willingness to learn

Why Join All Tune San Antonio-6178

At All Tune San Antonio-6178, we believe our employees are our greatest asset. We value professionalism, teamwork, and continuous growth. You'll enjoy a supportive atmosphere, hands-on experience in the automotive field, and opportunities for advancement as you build your career in customer service and automotive operations.

Compensation: $15.00 - $18.00 per hour

At All Tune Total Car Care, we have proudly served local communities for nearly 40 years. Our ASE-certified technicians are committed to providing high-quality service, ensuring vehicles stay in top condition for the long road.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to All Tune Total Auto Care Corporate.