Automotive Service Cashier / Receptionist

Darcars; Frederick (MD); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

401k

Employee discounts

Internal career advancement

Community service initiatives

Job summary

DARCARS of Frederick is seeking an Automotive Service Cashier/Receptionist to be the front-line representative of the dealership. The role involves greeting customers, directing them to the appropriate department, answering basic inquiries, and managing the switchboard.

The position pays $15 per hour for a 40-hour week and requires flexibility for evenings and weekends. Responsibilities include data entry, customer service, and clerical duties as assigned.

Qualifications

• Clear, friendly telephone and in-person communication.
• Strong interpersonal and organizational skills.
• Willingness to speak multiple languages is a plus.
• Commitment to customer service and professionalism.

Responsibilities

• Greet customers and determine the nature of their visit.
• Direct customers to the correct department.
• Answer basic inquiries and route more complex ones.
• Enter data into the prospect tracking system and manage the switchboard.
• Communicate with callers professionally and minimize hold times.
• Take detailed messages with caller info and desired action.
• Distribute messages to appropriate staff promptly.
• Perform clerical and accounting duties as assigned by supervisor.

Skills

Customer service

Communication

Multilingual

Team player

Job description

DARCARS of Frederickis now hiring for anAutomotive Service Cashier / Receptionist
$15 per hour (40 hours per week)

As theAutomotive Service Cashier / Receptionistyou are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers.

Qualifications:

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
• Strong communication skills with both customers and DARCARS employees
• Ability to speak multiple languagesis a plus!
• Demonstrated commitment to customer service
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous customer service experience preferred butnot required
• Requires the ability to sit for long periods of time
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends
• Must be able to pass pre-employment screen (background)

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

In this role, you'll:

• Greetcustomers and determine the nature of their visit.
• Direct customers to the correct department.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Other duties assigned by management.
• Make transaction receiptsfor sale orservice department*if applicable

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.